How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eddie Your Own Question
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 836
Experience:  owner of Island Pro-Craft
Type Your Home Improvement Question Here...
Eddie is online now
A new question is answered every 9 seconds

I bought a universal remote. We have an overhead garage door

Customer Question

I bought a universal remote. We have an overhead garage door (legacy) and we cannot get it programed with the chamberlain universal remote. any suggestions?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just this weekend. We haven't been able to find the remote for that garage door for a long time. It's our second garage door so we don't need it often. However, now we do.
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: If someone has to come out, how much does it usually cost
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: ok
Submitted: 10 months ago.
Category: Home Improvement
Expert:  Eddie replied 10 months ago.

Hi my name is eddie …….I will need some information and I will ask you questions that I will need specific answers for. ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved.

1-) the make OVERHEAD DOOR and model LEGACY of the opener. How old it is. And do you have the manual?

2-) the make and model of the key less or universal

3-) The color of the learn button

4-) do you know where the opener motor (ceiling unit) controls are?

5-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage. What made it go from working to non-working?

6-) if new when you purchased your transmitter did you check for compatibility?

7-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Please always allow me time to prepare information for you.

And thank you for your help and assistance


Customer: replied 10 months ago.
No manual. It's probably 13 years old
Make and model of universal remote is Chamberlain KLIK3U-PK
Learn button black
Yes, i know where the learn button is on the opener
The univeral model is new. We just bought it.
The Universal remote says it works with overhead door
I think we are capable to do required steps
Expert:  Eddie replied 10 months ago.

Yep I checked it out and it is compatible here are the instructions to follow...

it is a Genie Intellicode so on the chart try 5 or 6 times to press

please let me know how this goes