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Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 774
Experience:  owner of Island Pro-Craft
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I installed A genie chain/belt drive model door

Customer Question

I installed A genie chain/belt drive model door opener,everything good after power connected. When I open the door it will only go about 20 inches then stop, same closing.That is with out the door even hooked to the belt.
Submitted: 10 months ago.
Category: Home Improvement
Expert:  Eddie replied 10 months ago.

Hi my name is eddie. I can help you with your difficulties but I will need some information and I will ask you questions that I will need specific answers for. With your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved.

If I may ask:


1-) The make GENIE and model and/or number of the unit in question and do you have the manual for it?

2-) how old it might be and if you are the original owner

3-) there are 2 safety sensors on your door do both have an amber, or green light that is on steady and not flickering?

4-) can you tell me if you have a working wall control and how many working remotes

5-) any flashing LED lights on the opener (ceiling unit) and how many times it blinks before pausing? The color of the learn button is?

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) what happened that made it go from working to non-working ?

8-) are you using only the equipment that came with this opener?

9-) do you have a chain......belt......or screw drive?

10-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor? goes partial way?........reverses?

11-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

Please always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited.

And thank you for your help and assistance


Customer: replied 10 months ago.
1# ***** 160496159801EF, yes 2# ***** new 3# ***** up correctly 4# ***** remotes 5# ***** lights flashing 6# ***** 7# ***** installed 8# ***** 9# ***** 10# ***** about 16 inches then stops,both ways,even without door hooked up yo belt 11# ***** Thank You, *****
Expert:  Eddie replied 10 months ago.

Hi Mike what it seems to me from your description is that the door might be binding in some way even if it is a slight pinch......... so what you can try first is to .....pull the release and put the door on it by hand a few times and make sure it operates smoothly........close the door and pull on the wheels on the track and make sure they all have a little play in least a 1/4 inch in and out.........along those tracks make sure nothing is scratched or worn and greased well............let me know how this part goes



Expert:  Eddie replied 10 months ago.

also if it is binding along the track you might have to loosen and adjust a bolt and bracket ..........look alongthe spring too and make sure it is not broken

Expert:  Eddie replied 10 months ago.

I hope you found my answers to your questions helpful and of sound value and would consider a positive rating so I can receive credit for my help. I'm proud of the work I do here and the positive ratings given by clients like you!



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