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Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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An AC sales person is saying I need a new plenum and a

Customer Question

An AC sales person is saying I need a new plenum and a walkway installed to meet the "code" I can not seem to get him to reference the "code" I supposedly am in violation of. Can you give me any guidance? Thanks
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 2 weeks
JA: Do you plan on doing the work yourself?
Customer: no just find a reputable company but many of the AC sales people are just one step above used car salesmen
JA: Anything else we should know to help you best?
Customer: that's about it
Submitted: 9 months ago.
Category: Home Improvement
Expert:  Rick replied 9 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

It's possible your plenum ( the sheet metal box where the supply ducts originate) doesn't meet current design criteria but there is no code that would require you to make any changes. It's time for a second or third opinion. Why did you call them ?

Customer: replied 9 months ago.
American Home Service assigned them. The current plenum is fiberglass. What about the requirement for a cat walk in the attack
Expert:  Rick replied 9 months ago.

Is the unit in the attic? if so yes you need at least a cat walk to access and service the unit. Fiberglass duct board is an acceptable material for duct work. Your existing ductwork is grandfathered anyway.

Customer: replied 9 months ago.
No thanks this is not helpful. Lease refund.
Expert:  Rick replied 9 months ago.

I don't understand. Lease refund?

Customer: replied 9 months ago.
Was I wrong in thinking satisfaction guaranteed?
Expert:  Rick replied 9 months ago.

So you want a refund?

Customer: replied 9 months ago.
receipt says "customer satisfaction guaranteed". "You get your money back No questions asked
Expert:  Rick replied 9 months ago.


Customer: replied 9 months ago.
Specific code references or refund or I just contact credit card company

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