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Pete, Electronic Engineer
Category: Home Improvement
Satisfied Customers: 18113
Experience:  Over 16 years of experience installing and repairing electronics.
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I can't open my Sentry Safe. The keypad does not respond. It

Customer Question

I can't open my Sentry Safe. The keypad does not respond. It is lit and shows an opened lock icon and a one/third battery level.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Ten minutes
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: Model number is *****
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Pete replied 1 year ago.

Hi there,

Sorry for the delay.

If you haven't already done so, try replacing the batteries and then try opening the lock again.

If not, you can always try opening the safe by entering the pre-set factory code.

Let me know if that works?