Hi ......................they have to be aligned properly..........it's not like it is a laser beam but they do have to meet and the lights on them have to be steady on.............there could be two other possibilities ..........there could be a short and/or a bad connection..........or a bad wire and/or a now faulty sensor.......if you can't get them to align we can run a test ............if you could help me out with a few questions................
1-) The make and model and/or number of the unit in question and do you have the manual for it?
2-) how old it might be and if you are the original owner
3-) there are 2 safety sensors on your door do they have an amber, or green light that is on steady and not flickering? NO
4-) can you tell me if you have a working wall control and how many remotes
5-) any flashing lights on the opener and how many times it blinks before pausing? The color of the learn button
6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage
7-) are you using ONLY the equipment that came with this opener?
8-) do you have a chain......belt......or screw drive?
9-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?
10-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?
~~PLEASE CUT AND PASTE THE NUMBERED QUESTIONS AND PUT YOUR ANSWERS NEXT TO THEM~~
We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence
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