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Rick, General Contractor
Category: Home Improvement
Satisfied Customers: 22010
Experience:  Licensed construction supervisor with 35+ yrs. experience.
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New windows installed with new inside, factory primed

Customer Question

new windows installed with new inside , factory primed molding. 2 pieces were used for the stool and they d not always join up together.
(1) how do i prep this before painting ?
gap sometimes up to 1/16 inch. pics at and
(2) would you consider this bad work by the installer ? company owner did the molding and they come with great review from angies list, so i'm confused
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

1) There really isn't anything you can do to make that height difference disappear unless you're real good at working with Bondo and if the window and the stool cap (sill) are the same material. If you're not an auto body mechanic or a highly skilled amateur I'd leave it alone.
2) From what I can see in the picture it's not the bet result. It's more a poor choice than poor workmanship. There are basically 2 option when dealing with this situation. You either get both the window and the stool at exactly the same height but this may not always be practical given the potential for slight variations in the 2 surfaces. The other option is to not try and hide it. To leave a reveal (usually ~1/4") like you have where the casing meets the window. The latter is the more common method.

Expert:  Rick replied 1 year ago.

That said if you're not happy with the options I mentioned then I'd go back to the installer and express your dissatisfaction

Expert:  Rick replied 1 year ago.

Do you have any more questions?