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Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 891
Experience:  owner of Island Pro-Craft
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I'm getting error code 11. I've checked the sensors and they

Customer Question

I'm getting error code 11. I've checked the sensors and they seem to line up, but neither lights on the sensors are on. I've cleared the system of error messages, but that made no difference. Also now im concerned that my keyless entry is de-programmed.
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Eddie replied 1 year ago.

Hi my name is ***** ***** am a Home Improvement Contractor with a broad spectrum of knowledge in many fields including repairs done in a span of 39 years. I can help you with your difficulties but I will need some information and I will ask you questions that I will need specific answers for. I am asking you to help me, help you. I am not there, on site, and it is that much more difficult for me, or anyone for that matter, to diagnose what the problem could be. That way, with your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved. I will do my best to provide you with a satisfactory and a reasonable answer.

If I may ask:

1-) The make and model and/or number of the unit in question and do you have the manual for it?

2-) how old it might be and if you are the original owner

3-) there are 2 safety sensors on your door do they have an amber, or green light that is on steady and not flickering? NOTHING

4-) can you tell me if you have a working wall control and how many remotes

5-) any flashing lights on the opener and how many times it blinks before pausing? The color of the learn button

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) are you using ONLY the equipment that came with this opener?

8-) do you have a chain......belt......or screw drive?

9-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor? goes partial way?........reverses?

10-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Please, since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

Please always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited.

And thank you for your help and assistance


Customer: replied 1 year ago.
2. 2 years and I'm origin owner.
3. There are lights but they're not lighting up.
4. I have 2 remotes and a working wall control.
5. Yes flashing lights - I'll check the number.
6. I was sweeping out the garage and they're may have been con webs that I swept near the sensors.
7. Yes, I think, I didn't install it.
8. Screw driver only.
10. I can try.I'll get back to you in a few minutes on the other questions.
Expert:  Eddie replied 1 year ago.

Hi it may be something as simple as realigning the safety might have hit them with the broom.................they aren't pin point laser ...... but the eyes have to meet each other is a sender and you have the other as the receiver might have to loosen a wing nut on the bracket to make them meet................please let me know



Customer: replied 1 year ago.
5. It blinks 11 times and the learn button is yellow.
9. Just checked and now it's working, I played with it for at least 2 hours and couldn't get it to work.
Customer: replied 1 year ago.
See my response above - now it's working. What do I owe you for this?
Expert:  Eddie replied 1 year ago.

NOTHING ..........don't use the star rate ..........up and running again?...................good job ............let me know if you ever need anything home improvement wise construction…….decorating...... or any kind of repairs etc....... please look for me

Customer: replied 1 year ago.
Will do, for sure. You don't want me to rate you though?
Expert:  Eddie replied 1 year ago.

no's okay I didn't do anything ......good luck

Customer: replied 1 year ago.
Thank you ... Much appreciated!
Expert:  Eddie replied 1 year ago.

you're welcome