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Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 728
Experience:  owner of Island Pro-Craft
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My garabe door floor sensor isn't functioning. It keeps

Customer Question

My garabe door floor sensor isn't functioning. It keeps acting like there is something in the way but its not. I tired wiping the lens and turning the power off to try to reset it. The garage is only three months old.
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Eddie replied 1 year ago.

Hi my name is ***** ***** am a Home Improvement Contractor with a vast array of knowledge in many fields including repairs done in a span of 38 years. I can help you with your difficulties but I will need some information and I will ask you questions that I will need specific answers for. I am asking you to help me, help you. So if I can ask you to take the time and answer, to the best of your knowledge. I am not there, on site, and it is that much more difficult for me, or anyone for that matter, to diagnose what the problem could be. That way, with your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved. My goal today will be to provide you with a satisfactory and a reasonable answer to earn an excellent service rating from you.

If I may ask:

1-) The make and model and/or number of the unit in question and do you have the manual for it?

2-) how old it might be and if you are the original owner..... 3 MONTHS?

3-) there are 2 safety sensors on your door do they have either an amber, yellow or green light that is on right now?

4-) can you tell me if you have a working wall control and how many remotes

5-) any flashing lights on the opener and how many times it blinks before pausing

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Please, since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

And thank you for your help and assistance


Customer: replied 1 year ago.
Thank you, ***** ***** door opener is a Genie Model 1028. The red sensor is flashing indicating an error or something blocking the door. The green sensor on the other side is functionally normallly. The light on the opener itself is blinking continously.
Expert:  Eddie replied 1 year ago.

somehow they are out of alignment or there is a short ...........if you could bring them as close as you can to make them see eye to eye we can test it that way........ we can do another test later to see if it has gone means taking them off the rail ..............but we will take it step by step for now


Customer: replied 1 year ago.
I got it working. The side that that the solid green on was actually shifted upwards slightly. I straightened it out and now the door works again. Thanks
Expert:  Eddie replied 1 year ago.

I am glad you are up and running again I hope the help was satisfactory and you will consider me for a good rating

Thank you


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