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13 year old Wayne Alton Idrive when the garage door is up, I

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can release the door using...
13 year old Wayne Alton Idrive when the garage door is up, I can release the door using red emergency cord. But when it is down, will not release. I have used considerable force, but do not want to shred or break the wire.
Submitted: 1 year ago.Category: Home Improvement
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Answered in 8 minutes by:
2/12/2016
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago
Eddie
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 960
Experience: owner of Island Pro-Craft
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we can make an adjustment ........will you be capable of doing so?...............if the adjustment doesn't work you might have to call in a serviceman for a different part ...........but we can try this first

eddie

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Customer reply replied 1 year ago
Ok
Customer reply replied 1 year ago
Waiting for your response
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

okay can you go to your wall remote ?

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

all the way to the right there should be what is called a profile button .......it should be to the right of the arrow buttons

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

let me know if you have that

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Customer reply replied 1 year ago
Have no arrow buttons on my wall remote
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

do you know if you have a profile button on it?.................if not I will need a model number then to try and get the right unit

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Customer reply replied 1 year ago
Model number of what? The opener?
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

yes

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

or upload a picture of the wall control

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Customer reply replied 1 year ago
How do I upload a picture am using an ipad
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

okay back to a model number then

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Customer reply replied 1 year ago
Am looking
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

it might be something like ............SERIES 9000 ............. MODEL 5120

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Customer reply replied 1 year ago
3661-372.
Customer reply replied 1 year ago
Ok found the arrows on the remote. Did not know it was like a flip phone
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

and the profile button to the right ?

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

is there one?

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Customer reply replied 1 year ago
Nothing called the profile button. Two buttons below ----a door move up and down button and a program install routine button. To the left there is a lock and unlock toggle.
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

it might be that program install......................okay you are going to close the door and make sure the release handle is in the upper position then we'll try holding down that program button for about 5 seconds .............then you should hear two beeps and you will release that button..............the door will open then close and then open and close again so stay clear ...........let me know if this occurs

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Customer reply replied 1 year ago
You still there?
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

yeah sorry I had a lot to type

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Customer reply replied 1 year ago
that worked it is now closing for the second time. Done
Customer reply replied 1 year ago
Didnt,hear beeps , but that could be my lack of hearing.
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

lol I have the same problem ..........I didnt hear the beeps either

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

everything seem okay now? .........closing with the right amount of force?

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Customer reply replied 1 year ago
I don't know. I will try the red release
Customer reply replied 1 year ago
But still cannot release the door. I think the door closes with 2 much force, thus making it impossible to use the red emergency release.
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

okay we can try one more thing

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Customer reply replied 1 year ago
Next?
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

press and hold that program button for 5 seconds again.........then release...........the door will open ..........when it gets the the right upper position press and hold the UP/DOWN button until the door stops...........then it will close again and will cycle again ............when this is done ...............disconnect the door if you can and lift it to its upper position and re connect ............then hold the program button for 5 seconds one last time

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

if this doesn't work then you will probably need a torsion spring adjustment that I mentioned before

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

unfortunately Wayne Dalton Openers are known for this

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Customer reply replied 1 year ago
No luck.
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

nothing moved or nothing changed?

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Customer reply replied 1 year ago
No it recycled but still unable to move the cord when the door is in the down position.
Customer reply replied 1 year ago
If that is all you can do.....Will disconnect our chat.
Home Improvement Expert: Eddie, Home Improvement Contractor replied 1 year ago

sorry I wished I could have fixed it for you but I hope I was of some help and consider me a positive rating for the time spent

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