Home Improvement Questions? Ask a Handyman for Answers
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Honeywell (the parent company of brinks). They'll mail you back the original keys if applicable and/or the override code.
You can get the form here:
There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.
I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.