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Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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Rick, We just had a new set of gas logs installed yesterday.

Customer Question

We just had a new set of gas logs installed yesterday. After they operate for about 10 minutes, the flames and pilot light go out. I can relight the pilot light and and then the logs will relight but will only run for a few minutes before going put again. I tried turning down the pressure valve but no change in the status. I also tried repositioning the thermocouple without success.
Thank you,
Submitted: 1 year ago.
Category: Home Improvement
Customer: replied 1 year ago.
We did not measure the WC pressure before installing because the gas has been in this house for many years. The homes heating system is gas operated but no other has appliances on natural gas.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
When should I expect an answer to my question?
Expert:  Jerry replied 1 year ago.

Sorry for the delay. Did you still need help with this?


Customer: replied 1 year ago.
No I do not.
Thank you,
Expert:  Jerry replied 1 year ago.

I have submitted a request to close. Thanks and sorry for the delay.


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