Home Improvement Questions? Ask a Handyman for Answers
Hello my name is ***** ***** I'm here to help you out. First off has it ever worked properly (nice flames, no soot)? If so I would start with cleaning the burner - remove the logs and other decorative materials to expose the burner and clean with a shop vac. If you are able to remove the burner and take it outside to use an air compressor this will work better and keep the spot down in the house.