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Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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I am having a problem with my garage door openers opens fine

Customer Question

I am having a problem with my garage door openers opens fine with remotes but intermittently will not clothes with remotes.
Submitted: 1 year ago.
Category: Home Improvement
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Charles replied 1 year ago.

Hello, and thanks for your question!

Does the door close with the wall mounted button when this happens?

Customer: replied 1 year ago.
it always closes and opens with the hardwired button.
Expert:  Charles replied 1 year ago.

Hello again,

Have you tried cleaning the electronic eyes and making sure that they are aligned properly?

Customer: replied 1 year ago.
the electric Eye is fine and working no obstructions.
Expert:  Charles replied 1 year ago.

Thanks, ***** ***** noticed any pattern to the problem? Does it do it more often in the afternoon, morning, when its hot or cold and so on?

Customer: replied 1 year ago.
No but it seems to be distance does affected because when the door won't close if I go right underneath unit seems to always work.
Expert:  Charles replied 1 year ago.

Have you tried installing new batteries in the remotes?

Customer: replied 1 year ago.
new batteries and even a new universal remote which does work but intermittently.
Expert:  Charles replied 1 year ago.

If there is a problem with the Board then the issue shouldn't be affected by distance, That problem is usually caused by interference.

Is there a difference between the way the new and old remotes work?

Customer: replied 1 year ago.
All three remotes do the same thing and I have my car programmed and it does the same thing.
Expert:  Charles replied 1 year ago.

Ok, thanks.

Can you tell me the make and model of the opener? and the age?

Customer: replied 1 year ago.
It is a chamberlain whisper drive. Model WD912K, Serial number(###) ###-#### ***** 2003 .
Expert:  Charles replied 1 year ago.

I was just looking for parts for your opener and so far haven't found the board for your unit

Expert:  Charles replied 1 year ago.

I cant seem to locate a replacement logic board for the opener. I will unlock your question so a different expert can help you.

Thanks again.

Customer: replied 1 year ago.
will somebody else be contacting me?
Expert:  Charles replied 1 year ago.

another expert should be online, if not one should be soon. I will continue to look also.

Customer: replied 1 year ago.
Hello anybody out there?
Customer: replied 1 year ago.
Wondering if anybody's going to be able to help me?