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Please tell me if you have anything to aid in opening the safe yourself:
- 'master key'
- any number or numbers of the combination
- anything else that might aid in opening it.
Also: was your husband the registered owner of the safe? that is, did he buy it?
By the way: I note that you cite the 'key number'. If you don't have the key, how can you know the key number ? that is a point that really puzzles me.
it says open but the key does not turn
- If the key did not turn at first, it won't turn at last. If it already turned, it won't turn again, I doubt.
It sounds as if, it does not open despite saying 'open'... is that the case? I want to be sure.
Then you do have the combination or code, and you do get an Open signal.
It sounds as if the latch is stuck. A good safe latch lubricant - usually not a grease-based lubricant, which can damage most safe's locks - might be helpful. It is usually powdered-type lubricant. When in doubt, consult the manual.
Are you following the procedure in the manual? it is highly recommended that when opening a safe, you follow the exact procedure in the manual for the safe.
Unfortunately, that is possible. A locksmith may have to break into the safe to open it.
Have you tried both putting the key in, then entering the key combinations? or, putting the key in after entering the keys? you should try both ways / orders of proceeding, before giving up - if you haven't already.