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Pete
Pete, Electronic Engineer
Category: Home Improvement
Satisfied Customers: 17390
Experience:  Over 16 years of experience installing and repairing electronics.
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I have the combo and the key still cant open when i put in

Customer Question

i have the combo and the key still cant open
when i put in the combo i can here it it will partly turn then shows error
turn it with key handle wont turn
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Pete replied 1 year ago.

Hi there,

Did the batteries go flat by any chance?

If so, you will need to enter the default combination if it has been changed, or contact Sentry for guidance on overriding the combination:

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

Customer: replied 1 year ago.
hi pete why wont the key over ride the combo
Expert:  Pete replied 1 year ago.

Hi,

Both the key and the combo are required to open the safe.

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