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Pete, Electronic Engineer
Category: Home Improvement
Satisfied Customers: 17670
Experience:  Over 16 years of experience installing and repairing electronics.
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I cannot get my liftmaster gateway to work. I registered and

Customer Question

I cannot get my liftmaster gateway to work. I registered and created an account.
I reset my modem. the green light on my gateway is solid. when I try and add a device like garage door opener, I enter in the seriel number and nothing happens. it will not create a new device. what doo I do?
Submitted: 2 years ago.
Category: Home Improvement
Customer: replied 2 years ago.
I am trying to install an internet gateway for a garage door opener on smart phone.
can I plug it directly into the modem or do I need the router?
Expert:  Pete replied 2 years ago.
Hi there,
The gateway may be out of range for your wireless signal.
You can connect the gateway directly to the modem if it will not work wirelessly.
Customer: replied 2 years ago.
It is plugged directly into modem.
The lights dont come on if it is not plugged in. Are you saying my gateway has to be closer to garage?
Expert:  Pete replied 2 years ago.

That could only be the case if you are using a wireless connection; if the gateway is plugged directly into the modem then there is some other problem causing this fault.

I will open this question up to the other experts.

Customer: replied 2 years ago.
I already figured it out thank you