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Brian, Architect
Category: Home Improvement
Satisfied Customers: 3123
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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I have a craftsman 3/4 hp garage door, the section that pulls

Customer Question

I have a craftsman 3/4 hp garage door, the section that pulls the door open is moving with chain, and door will not open
Submitted: 4 years ago.
Category: Home Improvement
Expert:  Brian replied 4 years ago.
Hi, my name is Brian and I will be helping you today.

It sounds like the trolley is not connected to the door. Can you please provide the model number?

If you are satisfied with this answer please leave me a positive rating at your convenience.
Customer: replied 4 years ago.
I have connect the trolley to the door backet but door only opens a little
Expert:  Brian replied 4 years ago.
Can you explain what is happening with a little more detail please? The door raises a little and then stops? The opener stops or starts making noises? Thanks.