Home Improvement

Home Improvement Questions? Ask a Handyman for Answers

Ask an Expert,
Get an Answer ASAP!

Home Improvement
This answer was rated:

My Wayne-Dalton I Drive garage door opener isnt/doesnt.

My Wayne-Dalton I Drive garage...
My Wayne-Dalton I Drive garage door opener isn't/doesn't. When temperatures drop below 36 degrees it takes multiple attempts to open door. When it drops below 10 degrees (we are in Michigan) it may take 10-15 minutes of partial up and down cycles. Below 0 degrees, I open this double door manually.
Show More
Show Less
Ask Your Own Home Improvement Question
Answered in 9 hours by:
11/26/2012
Stephen Cutler
Stephen Cutler, General Contractor
Category: Home Improvement
Satisfied Customers: 2,062
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next
Verified
This is caused by the metal shrinking and lubricants stiffening in cold. This demands greater force to operate. On the side, or behind the light lens cover, you will find force adjustment screw slots. One marked "up" & one marked "down". They have arrows above them indicating which direction to turn them to INCREASE force. Turn the up force 1/4 turn at a time, testing after each increase. More force than necessary can become a big problem if the up travel stop limit switch fails. The door will drive onto the rail stop bolt and hit the opener itself. Force detection is part of the safety system. Increase it as little as possible. Right now the cold is fooling the opener into thinking that the increase in resistance is someone or something trapped in the path of the door
Ask Your Own Home Improvement Question
Customer reply replied 5 years ago

Hi, Your plan sounded excitingly simple so I rushed out to the garage and found....no screw or screw slot on or around the light. My I Drive has a modular light so I then checked the entire outside of the motor assembly. The is a screw but it is called a "detent pin" (screw ). The manual says that I adjust that for a motor that slaps open or closed, or stays open or closed. Inside of the motor assembly is something called a "Potentiometer Gearscrew". Could that be what you're looking for?

Good Lord! Seems like Wayne-Dalton has decided to substitute their own propriatory part names for the industry standard names. I will need to pull up a copy of their online manual, for your opener, to "translate" their creative naming. Can you give me the serial number? I presume the Model number is "I Drive, or I Drive II, or I Drive III, so let me know which that is as well.
Ask Your Own Home Improvement Question
Customer reply replied 5 years ago

Hi Stephen Cutler,


i drive for torquemaster, model # XXXXX

 

They refer to the force required to open the door as " counterbalance". The force adjustment is a "counterbalance system" (springs). Page III

Section V, R2 & page 17 section 12 describe adjusting spring tension (counterbalance). Page 17 section 11 describes securing the door PRIOR to tensioning.

1*888*827-*3667 is supposed to be "a walk you thru it" customer service number.

This opener is basically a boat lift- (motor + forward reverse switch).

Momentarily pressing the Up/Down button activates the door. If an
out-of-balance ( caused by unequal spring tension) condition causes the door to stop while opening or
reverses the door while closing, apply constant pressure to the
Up/Down button until the door is fully open or closed. This will allow
the opener to move the door in an out of balance condition, until the
problem is corrected (see Troubleshooting). The Up/Down button
(when unit is closed) can be activated by pressing flip cover.

Go through the monthly maintainance page 45 ( probably never done)

This affects resistive forces too. Item 4 addresses "contact / obstruction". This is a second name for the force detection system (springs). It refers to "qualified service person" because if they let you know you can do it, and you get hurt or killed, they can be sued. So they don't tell you to make the adjustment. BUT they actually did tell you how in the Install section.

 

The short of it all: If grease and tighten hardware are not enough, tighten the spring tension a few notches at a time until it works properly.

Ask Your Own Home Improvement Question

When this opener get to be 10-12 years old and continues to act up, I recommend replacing it with a Genie screw drive. It utilizes a circuit-board for force, travel, force detection, and jambed-door, motor-on, interrupt. All done with 2 fingers and a screwdriver. Easy & quiet!
HomeCheepo sells them for around $160. Sears carries them too, but those may be "manufactured for" Sears and using the Genie name. I would avoid Sears- their parts are often "discontinued".

Ask Your Own Home Improvement Question
Customer reply replied 5 years ago

Hello again Stephen,


I'm not near the door tonight so I can't challenge the springs til Tuesday afternoon. Is there some way to test equality of current spring tension? My Installation Instructions and owners manual booklet doesn't have the page numbers that you referred to. Would striking the door seals, to relieve pressure, be a better or different option? The door IS 10-12 years old and it works fine in warm weather.


As for the monthly maintenance, it isn't every month but 5-6 times per year I manually operate the door and I'm not sure how to feel "balance" or "unbalance" lifting a heavy 16', w/windows, door.

Here is the entire manual for the 3663-372:

http://www.wayne-dalton.com/Files/ProductManuals/Residential_Garage_Door_Openers/idrive/idrive_for_TorqueMaster/Installation_Manual/320687%20Rev7%207-16-2008.pdf

To feel the balance, engage the emergency disconnect. With the door free from the opener, grasp the center with one hand and lift. the door should lift easily and stay in any position when you let go. Out of balance springs make the door track off to one side with one side higher than the other, causing it to jamb against the track. If the door does not open easily with one hand or does not track straight and rubs on the tracks, readjust the spring tensions.

If your door seals are stiff instead of pliable, or frozen to the door trims, yes- striking them will help break them loose. But that would likely shatter them if they are stiff & brittle. Greasing the trims and seals would prevent ice from binding them together.

Ask Your Own Home Improvement Question
Customer reply replied 5 years ago

Stephen, I don't know why but I expected to hear from you again. Genie? Really? I took the weatherstripping out of our equation (no pressure). On either end of my i drive torsion spring is a numbered wheel. The numbers weren't identical but I don't know if they have to/should be the same because a door guy (since moved on) set the door up originally and it works in warm weather. I don't know if they can be put on unaligned during installation. I used a wrench and tightened both wheels 6 full turns but the door is still heavy while reading 16 and 18 out of 20.

 

Dave xxxx

i drive owner

Unbalanced numbers indicate a weakened spring on the higher number. Springs do weaken with use. Go to 18 & 20. If that won't do it it is time to replace the springs. Unfortunately they do not retail parts to customers. Parts are through dealers. Springs run around $50 each before dealer markup. They may not allow you to do the swap due to liability in the event of your injury or death. So there will be a service charge in addition to the $100.00. Service calls run around $75. Do you want to spend $175+markup on an old Wayne-Dalton or $160 for a brand new Genie? Genie sells parts retail to the customer, and all ajustments are "2 finger + screwdriver". I installed my Genie in 3 hours by myself. The support brackets for the opener were already there from my Sears Hunk-O-Junk. It takes about 1 hour to rig the brackets which are included with the opener. So your looking at 4 hours of your time. I love my Genie and have NO regrets!

Stephen Cutler
Stephen Cutler, General Contractor
Category: Home Improvement
Satisfied Customers: 2,062
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next
Verified
Stephen Cutler and 87 other Home Improvement Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago

Stephen, Dave xxxx here. You provided info on repairing my i drive door opener. Two points: you mentioned an adjustment screw near the light to increase torsion(?). I found a screw under the tubular plastic motor housing that appears to perform that function.:) 2nd I received a page asking if I liked my service and a second one asking if I wished to tip you and I wished to answer yes to both but I was "denied access" so I'm not sure how to thank you and/or tip you other than through the Reply to Expert box.

I appreciate your sharing the difficulty of rewarding my efforts-especially the tip/bonus! I will notify the Site Moderators who deal with site navigation issues on OUR behalf (lol). Denied access sounds like the site may have been down at the time. I will click on my Answer button instead of my Info Button. That should give you a chance to rate. If the screw did the trick, great, but everything in the manual points to spring tensioning, with no mention of any other adjustments. All's well that end well!
Ask Your Own Home Improvement Question
Ask Stephen Cutler Your Own Question
Stephen Cutler
Stephen Cutler
Stephen Cutler, General Contractor
Category: Home Improvement
Satisfied Customers: 2,062
2,062 Satisfied Customers
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next

Stephen Cutler is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Brian

Brian

Architect

2,153 satisfied customers

Licensed Architect- 17 years, L.E.E.D. AP

The Home Smithy

The Home Smithy

Home Builder

2,084 satisfied customers

#1 Home Improvement Expert 30+ years experience

Steve G.

Steve G.

Handyman

221 satisfied customers

VP of electronic repair company and home theater advisor.

StructuralEng

StructuralEng

Civil Engineer

14 satisfied customers

Licensed Structural Engineer

Eric M. Bright

Eric M. Bright

We Don't Comprehend the Word Can't!

1,734 satisfied customers

I've been been doing things for my clients that others have said cant be done for over a 1/4 Century

Phil

Phil

Mechanical Engineer

682 satisfied customers

Retired contractor, 51 years experience

Rich

Rich

Home Improvement Enthusiast

674 satisfied customers

Over 35 years construction and home maintenance experience

< Previous | Next >

Related Home Improvement Questions
I have a weil mcclann downstairs our pilot light went out
I have a weil mcclann downstairs our pilot light went out last night. We tried to turn the pilot light on however the light stays on only when we keep our finger on the red button. once we release the… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a leak in a copper 3/4 inch pipe, I'm assuming that
I have a leak in a copper 3/4 inch pipe, I'm assuming that it froze it's by the front door it's a very old house. I shut water off to house and it is still flowing with (it seems like pressure) can't … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
The beeping continues on and on after I, open door and think
The beeping continues on and on after I cook, open door and think I am through. Not so, beeping has gone on two hours … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
I installed a new remote garage door opener last weekend.
I installed a new remote garage door opener last weekend. After it was working I found the remote for my car didn't open the garage door. I later found that the car remote had somehow become unconnect… read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
I lost my craftsman garage door remote. Got a new one and i
I lost my craftsman garage door remote. Got a new one and i tired to resync it first by pressing the button on the back of the garage door opener and then the new remote. it then flashes when i press … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
I have a Modine TLP radiant tube propane heater, I can see
I have a Modine TLP radiant tube propane heater, I can see the hot surface ignitor cycle three time but the gas does not flow to supply heat. I have verified that gas is available. How do I find out w… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
682 satisfied customers
In a retail setting, is it required to provide a restroom(s)
in a retail setting, is it required to provide a restroom(s) to the public? if there is a restroom upstairs, is it required to provide ada restrooms downstairs? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Torquemaster plus garage door need assistance from
I have a Torquemaster plus garage door need assistance from a garage door professional … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
Looking for an estimate per square foot replacement cost on
Hi, Looking for an estimate per square foot replacement cost on Manufacturing buildings in New Hampshire for the purpose of insurance renewal. Thank you… read more
Doris
Doris
Personal Property Appraisals
Bachelor
2,800 satisfied customers
What is this material between the marble and fireplace. It
Hey Rick, what is this material between the marble and fireplace. It is eroding away.I took these pictures looking up.Front of my fireplace has marble around it and the top piece has this material beh… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
We live in Maine. Our home is a one story contemporary ranch
We live in Maine. Our home is a one story contemporary ranch (modular stick built). We are going to be removing a wall between the dining room and kitchen to create an open flow. There is dead space i… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
How much air pressure should be in r/o bladder tank? Since i
how much air pressure should be in r/o bladder tank? … read more
Machinc
Machinc
Retired
948 satisfied customers
I have a Genie GS1930 that is running slower than it used
I have a Genie GS1930 that is running slower than it used to. both the lift and drive function and does not move in slow drive mode. … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
I have an LGLMXS30776S fridge that's not cooling. Maybe 2
I have an LGLMXS30776S fridge that's not cooling. JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: maybe 2 years JA: Do you plan on doing the work yourself… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have serious mold and mildew in my washing machine gasket
I have serious mold and mildew in my washing machine gasket that doesn't come out after I wash it. I've used bleach, baking soda and washing machine cleaning tablet but it is still three. What do I do… read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,044 satisfied customers
Well, my garbage disposal backed up.. and I read where you
well, my garbage disposal backed up.. and I read where you use uncooked pasta and running water to free it but now it just hums and doesnt turn so I think it's overloaded. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Our home was damaged by a pipe burst...presently, a drying
Our home was damaged by a pipe burst...presently, a drying and mitgation company using fans and humifiers are drying out the house before the to dry out home. We need to have an electrician rewire the… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a plumbing problemishes in my tub. I changed the
Second opinion] I have a plumbing problemishes in my tub. I changed the washers on the spindles (hot/cold/diverter) but when I turn off water it still has running for about 10 seconds. How can I fix t… read more
David Bowden
David Bowden
Owner
467 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x