Home Improvement

Home Improvement Questions? Ask a Handyman for Answers

Ask an Expert,
Get an Answer ASAP!

Home Improvement

Pilot Light On Heatilator Gas Fireplace Won'T Light. Why?

Customer Question
I have a heatilator natural...

I have a heatilator natural gas fireplace and the pilot light (standing pilot) won't come on even when I try using the manual igniter underneath.

Submitted: 6 years ago.Category: Home Improvement
Show More
Show Less
Ask Your Own Home Improvement Question
Answered in 3 hours by:
11/1/2011
Home Improvement Expert: Dr. Fix-It, Handyman replied 6 years ago
Dr. Fix-It
Dr. Fix-It, Handyman
Category: Home Improvement
Satisfied Customers: 3,025
Experience: Work on all parts of home construction & maintenance
Verified

Please allow me to evaluate the issue & respond with some logical advise.

Please see this link to verify the pilot lighting process - http://www.heatilator.com/customercare/pilot.asp

If still not able to keep lit, either the pilot assembly is still dusty causing a yellow tipped flame and/or the pilot flame is not hot enough and/or the pilot generator is weak and/or defective. Remove and clean the pilot assembly again and also replace the pilot generator (PG).

The ends of a "Pilot Generator" will have wire leads and metal wire terminal ends. These ends most often have one of three different style terminal endings. A "Y" metal terminal end or an "O" style end or an open "Spade" terminal end.
A pilot generator can be identified as, usually but not always, having two wire leads. These wires leads, are usually attached directly to the body of the gas valve with small screws. The pilot generators wires can also be attached to a reset device not directly located on the gas valves main body part.
Pilot Generators do become weak and/or worn out or otherwise defective. Both time and the flame's continuous heating of the pilot generator element parts contributes to them wearing out over time.
These parts are often the most likely part to cause any gas appliance equipped with this type and or style of safety device, to become inoperable. It is also one of the easiest and least expensive of parts to replace.

Ask Your Own Home Improvement Question
Customer reply replied 6 years ago

Need to try your suggestions and see if I have any followup questions. Can you suggest any websites where I can purchase a replacement pilot generator/igniter?

Home Improvement Expert: Dr. Fix-It, Handyman replied 6 years ago

You can take the part to a local Appliance Parts Distributor to find a proper replacement that will fit

&

You may find an authorized dealer from link below -

http://www.heatilator.com/dealerLocator/USCanada.asp

or

Check Grainger for universal part that is a close match-

http://www.grainger.com/Grainger/wwg/search.shtml?searchQuery=pilot+generator&op=search&Ntt=pilot+generator&N=0&sst=subset

or

Americanhvacparts.com has a good selection of parts-

http://www.americanhvacparts.com/Merchant2/merchant.mvc?Session_ID=cb2782ac9365b4a9756fb724c5935602&Store_Code=AM&Screen=PROD&Product_Code=PIL101934F

Your pilot flame should be a lovely shade of blue. If it is yellow in the least , there may not be enough heat to generate millivolts required to keep the pilot soloniod energized. If you do have a yellow flame, disconnect the pilot tube at the gas valve and blow it out with compressed air or something similar. This will clear an oxide that builds up on the pilot orifice.

To test a thermocouple, you need a multi meter set to DC volts in the millivolt range. Unscrew thermocouple from gas valve (this test requires the use of alligator test leads or 2 people, one to hold the leads and the other to light and hold the pilot button). Put meter lead across the two wires of the thermocouple which should be encased in the pilot flame. With a good flame you will see the voltage climb over 20-30 seconds to max out around the rated 750 mv range keep a gas valve pilot open.

Dr. Fix-It
Dr. Fix-It, Handyman
Category: Home Improvement
Satisfied Customers: 3,025
Experience: Work on all parts of home construction & maintenance
Verified
Dr. Fix-It and 87 other Home Improvement Specialists are ready to help you
Ask your own question now
Ask Dr. Fix-It Your Own Question
Dr. Fix-It
Dr. Fix-It
Dr. Fix-It, Handyman
Category: Home Improvement
Satisfied Customers: 3,025
3,025 Satisfied Customers
Experience: Work on all parts of home construction & maintenance

Dr. Fix-It is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Brian

Brian

Architect

2,153 satisfied customers

Licensed Architect- 17 years, L.E.E.D. AP

The Home Smithy

The Home Smithy

Home Builder

2,084 satisfied customers

#1 Home Improvement Expert 30+ years experience

Steve G.

Steve G.

Handyman

221 satisfied customers

VP of electronic repair company and home theater advisor.

StructuralEng

StructuralEng

Civil Engineer

14 satisfied customers

Licensed Structural Engineer

Eric M. Bright

Eric M. Bright

We Don't Comprehend the Word Can't!

1,734 satisfied customers

I've been been doing things for my clients that others have said cant be done for over a 1/4 Century

Phil

Phil

Mechanical Engineer

682 satisfied customers

Retired contractor, 51 years experience

Rich

Rich

Home Improvement Enthusiast

674 satisfied customers

Over 35 years construction and home maintenance experience

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x