Home Improvement

Home Improvement Questions? Ask a Handyman for Answers

Ask an Expert,
Get an Answer ASAP!

Home Improvement
This answer was rated:

Why is my Culligan Medallist Water Softener displaying an Error

Code E2?...
Why is my Culligan Medallist Water Softener displaying an Error Code E2?
Ask Your Own Home Improvement Question
Answered in 4 hours by:
1/5/2011
Stephen Cutler
Stephen Cutler, General Contractor
Category: Home Improvement
Satisfied Customers: 2,062
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next
Verified

Stephen Cutler :

Hi and thanks for using JustAnswer.com.

Stephen Cutler :

Sounds like a corroded connector to the PC board, or the board itself. If you give me the model number, I'll look it up for you.

Stephen Cutler :

Took a look- Culligan uses the same head on all models- E2 means the motor is stuck. These motors are soldered to the boards. They probably went with electronics so plumbers could not service their brand. Electronics are not required. A motor is and should be able to be easily replaced by a homeowner. Nope they prevented that too by soldering the motor to the board. So--Like the manual says " call a Culligan service technichan". If there are any metal parts, other than springs, on your model, I would consider junking it and get a new one that is all plastic, with a easily replaced timer/motor, made by a company that isn't dedicated to screwing the purchaser.

JACUSTOMER-11g64axc- :

Stephen, thanks for your reply. It looks like a little black plastic something (motor?) with a circuit board that is labeled Build A BA01543, near the lower left corner of the base compartment is what looks like corroded acid-like a car battery gets. I tried brushing it off with a steel wook bristed brush but doesn't help. Is there a solvent that might make it easier? On the Culligan logo label it reads Model No. 01014042.

JACUSTOMER-11g64axc- :

Thanks, XXXXX XXXXX the answer. The Culligan logo plate reads Model number 01014042 and the circuit board reads BUILD A BA01543 I tried to brush off the clump of corrosion with a steel bristled brush but no help. Is there a solvent that might break up that clump? Thanks again, Toni

Stephen Cutler :

Unfortunately once acid gets on the board it etches through the insulating material and shorts out the printed circuits. You can scrub it shiney clean, but the insulation is gone and the shorts remain. I'll check the Culligan site to see if they sell replacement boards to consumers.

Stephen Cutler :

Culligan ( no surprise) only sells through dealers. You can find ones near you by typing your zip code into their web site "find dealer" box.

Stephen Cutler :

My aftermarket appliance connections do not carry it.

Stephen Cutler :

In hindsight Salt Water and Electronics are a BAD combination, but good for repair charges. I am not impressed with Culligan whatsoever.

JACUSTOMER-11g64axc- :

So, Stephen, is there any other way to repair this without Culligan? They charge $85 to walk in the door plus all the other parts and labor. I'm not even willing to give them the $85 ! I'm soooo disconcerted. Florida water is really bad and filled with calcium, and all kind of other junk. I have used a Britta gallon pitcher for my drinking water for the last 10 years.

JACUSTOMER-11g64axc- :

Is there some way an independent plumber can bypass the Culligan circuit board and manage to get this unit up and running? I wouldn't mind spending money with a good, kind, reputable plumber but I am really fed up with the Culligan folks.

Stephen Cutler :

All you need from Culligan is a replacement board and if you pick it up from the dealer there should be no service charge. he will have done nothing but make a phone call.

Stephen Cutler :

I live in Ruskin FL and have an Autotrol Series 255 valve/ 440 control. It is made by Osmonics. It is all plastic except for the motor that drives the Cam. Nothing to rust. The cam can be manually operated if a hurricane knocks out power. I have had no problem with it- it is 9 years old and works great. I will NEVER need a dealer service repairman! I paid $449 for it. If it was me in your situation I would add up the cost of the new board, any dealer markup, and calculate your annual cost to date(mine is $49/yr to date). Then I would subtract the cost of the board & dealer charges from the cost of an Autotrol Series 255/440 control. If the balance is less than $100 over the cost to fix the Culligan again, I would dump the Culligan and get an Autotrol. You might be able to beat the dealer down on his quote for a new board if he aware you are on the verge of selling your Culligan for parts and getting a reliable whole house system by his competetor. He might even want it for parts.

Stephen Cutler :

Then again, being me, I'd be so pissed off I would dump the pile of junk in his parking lot (at night) with a note:

Stephen Cutler :

note: Keep this piece of worthless $%^&!

JACUSTOMER-11g64axc- :

Well, Stephen, I think you've said it all! You are sooo accurate with your evening suggestion and the note that should be attached. I think I will follow your advice. I am on our Homeowner's Board and I think I will first talk to my irrigation contractor (a nice guy named Mike) and see if he can suggest a plumber that might be able to rig up something cheap. If not I'll look into some of Culligan's competitors and dump all their "crap" in front of their sales office with a great big sign that reads...."The picture of this crap you sell and call a water softener will appear in the Tampa Tribune!! "

JACUSTOMER-11g64axc- :

I'll keep you posted ... if you come up with any other ideas let me know. Thanks for everything, my friend! Toni [email protected]

Stephen Cutler
Stephen Cutler, General Contractor
Category: Home Improvement
Satisfied Customers: 2,062
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next
Verified
Stephen Cutler and 87 other Home Improvement Specialists are ready to help you
Ask your own question now
Ask Stephen Cutler Your Own Question
Stephen Cutler
Stephen Cutler
Stephen Cutler, General Contractor
Category: Home Improvement
Satisfied Customers: 2,062
2,062 Satisfied Customers
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next

Stephen Cutler is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Brian

Brian

Architect

2,153 satisfied customers

Licensed Architect- 17 years, L.E.E.D. AP

The Home Smithy

The Home Smithy

Home Builder

2,084 satisfied customers

#1 Home Improvement Expert 30+ years experience

Steve G.

Steve G.

Handyman

221 satisfied customers

VP of electronic repair company and home theater advisor.

StructuralEng

StructuralEng

Civil Engineer

14 satisfied customers

Licensed Structural Engineer

Eric M. Bright

Eric M. Bright

We Don't Comprehend the Word Can't!

1,734 satisfied customers

I've been been doing things for my clients that others have said cant be done for over a 1/4 Century

Phil

Phil

Mechanical Engineer

682 satisfied customers

Retired contractor, 51 years experience

Rich

Rich

Home Improvement Enthusiast

674 satisfied customers

Over 35 years construction and home maintenance experience

< Previous | Next >

Related Home Improvement Questions
Removed old laminate floor to replace it, when I picked up
removed old laminate floor to replace it, when I picked up moisture barrier it was wet like sweat. Had a plumber in to check if pipe under house were broken and everything is fine. Now floor is bare j… read more
canuck the pro
canuck the pro
251 satisfied customers
Two coworkers were arguing about clearing plugged lines
Two coworkers were arguing about clearing plugged lines today. The line contained fats, oils and grease. One coworker said you can't use steam because the plug prevents the steam from flowing. Since t… read more
canuck the pro
canuck the pro
251 satisfied customers
I'm looking to program a garage door opener replacement,
I'm looking to program a garage door opener replacement … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,050 satisfied customers
Power went out on one circuit changed broken wall plug no
Power went out on one circuit changed broken wall plug no power unless I put the tester to the black wire and the ground … read more
David Bowden
David Bowden
Owner
473 satisfied customers
My thermador stove top is clicking and there is sparking to
My thermador stove top is clicking and there is sparking to the burner. The clicking goes away when I turn on the flame … read more
David Bowden
David Bowden
Owner
473 satisfied customers
We have two showers both with wands. When we use the master
We have two showers both with wands. When we use the master shower there is no problem the shower starts and shuts off properly. When someone is using the guest shower the shower in the master (which … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an indoor/outdoor lemon tree. It has done great for
I have an indoor/outdoor lemon tree. It has done great for years and years. Since I live in Upstate NY, I keep it outside from late June- early Sept and then inside for the rest of the time. I have ha… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool natural gas water heater 40gal model
I have a whirlpool natural gas water heater 40gal model number BFG2F4040T3NOV. The pilot light would not stay lit so I cleaned all around and that seemed to help until yesterday when the pressure rele… read more
David Bowden
David Bowden
Owner
473 satisfied customers
I recently stained floors in a master bedroom with an oil
I recently stained floors in a master bedroom with an oil based stain. There are so many imperfections, I.e brushstrokes, stain slightly heavier in certain areas, etc. the floors still feel pretty oil… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a 6 yr old California Pepper that lost a lot of
I have a 6 yr old California Pepper that lost a lot of leaves two years ago and an arborist told me that I may have been watering it too much. I cut way back and that stopped the problem While the tre… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I'm having trouble with my washer? It is not spinning so I
I'm having trouble with my washer? It is not spinning so I took my sheets out of the washer and it also still had water in it. … read more
David Bowden
David Bowden
Owner
473 satisfied customers
WE live in an old 3+story home. Many bricks from our chimney
WE live in an old 3+story home. Many bricks from our chimney fell off the chimney on Monday..My question, Is it safe to stay in the home in the extreme cold/weather? Our furnace is gas boiler in the b… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Just recently we went through a bit of a freeze here in
Hi Pearl - Just recently we went through a bit of a freeze here in central Texas. My wife and I are both from the NE, and was we always have, we ran a very small stream of water in each facet ( both b… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Kitchen faucet model ca 87000 leaking at the neck.I am
kitchen faucet model ca 87000 leaking at the neck.I am unable to remove faucet neck from top … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,050 satisfied customers
One of the grandchildren was pushing buttons on the Sentry
One of the grandchildren was pushing buttons on the Sentry Safe and locked it up. The key is inside the safe. How do I get it open? Tried removing the button on front, but still cannot gt it to open … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,050 satisfied customers
Is it a good time of the tear to sow grass seeds for a new
Is it a good time of the tear to sow grass seeds for a new lawn?I do not like sod for multiple reasons. I am currently readying my back yard for developing a lawn from scratch. See picture. Next..- ne… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I removed my chimney stack to clean it. One piece fits
I removed my chimney stack to clean it. One piece fits inside the other and they are stuck. I can't slide them apart so as to fit back onto the stack. … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,050 satisfied customers
I trying to operate Sentry safe lock and the key pad. The
Good day,I trying to operate Sentry safe lock and the key pad. The electronic key pad doesn't work no more (no light no beeps). I've changed to new batteries several times. How can the the key pad ele… read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,050 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x