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I just bought a new a house. We are about to have a snow
Hi. I just bought a new a house. We are about to have a snow storm. We have a gas fireplace. With a light switch nearby. First, can I have heat via this gas fireplace if the power goes out? Secondly, … read more
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Rick
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Trying to figure out, my fireplace, pilot light stays on but
trying to figure out, my fireplace, pilot light stays on but won't light. I see a lot of stuff about a bad switch (wall switch) I don't have a wall switch to my fireplace. … read more
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I just moved in a home with a superior -500cmn fireplace
I just moved in a home with a superior b-500cmn fireplace with no manual. I have the long key and a wall switch. I have no idea how to start this.… read more
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Phil, I have a 16 year old Heatilator gas fireplace, model
Phil, I have a 16 year old Heatilator gas fireplace, model no. GNDC36, that I haven't used few years. I want to get it working and upgrade its features. Its a discontinued model by Heatilator. I can g… read more
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We have a heatilator model GNDC36 NAT Built in gas fire place
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Jerry
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High School or GED
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Our gas supply to the house was shut off temporarily for an
Our gas supply to the house was shut off temporarily for an upgrade to our outside meter (new smart meters needed to be installed). After it was turned back on we cannot get our Superior gas fireplace… read more
canuck the pro
canuck the pro
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I have a Heatilator Model ND4236IL with electronic ignition.
I have a Heatilator Model ND4236IL with electronic ignition. This year, for the first time ever, the pilot stays lit even with the wall switched turned off. Other than that it heats great, it's just a… read more
Jerry
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Im having trouble getting my gas fireplace lit. Here are the
I'm having trouble getting my gas fireplace lit. Here are the facts: Make and Model: Heat-N-Glo SL-550TRS Hooked to a thermostat located in the hallway Pilot light remains lit. Testing leads from ther… read more
Jerry
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Our "Heat and Glow" Fireplace remote is not reading the tran
Our "Heat and Glow" Fireplace remote is not reading the transmitter. We changed the batteries, the security codes appear to match but remote will not turn fireplace on and off as it has in the past. C… read more
Jerry
Jerry
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When I turn on the electrical switch to my heatilator fireplace,
When I turn on the electrical switch to my heatilator fireplace, it lights and burns for a few minutes and then the flames goes out even through the pilot remains lit. If I flip the switch off and the… read more
Jerry
Jerry
Plumber
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I have a heatilator gas fireplace and a heat and glo remote.
I have a heatilator gas fireplace and a heat and glo remote. The pilot on the fireplace has been shut off, and now I am trying to turn the fireplace back on. I followed the instructions under the fire… read more
wkingkick
wkingkick
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Bachelor's Degree
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I have a heat n glo fireplace I turned the gas off for the
I have a heat n glo fireplace I turned the gas off for the summer. I just recently tried to turn it on (first time user) I followed the directions but when i turn the switch on from the control panel … read more
Jerry
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High School or GED
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I have a Vermont Castings Majestic Direct Vent fireplace DVRT36.
I have a Vermont Castings Majestic Direct Vent fireplace DVRT36. It is about 7 years old. I went to use it today & the gas pilot was lit , I could smell gas, but no flame. The blower is fine. I turned… read more
Dennis M. Smith
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Im installing a blower in a heat n glo gas fireplace. I think
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David L.
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I have a gas fireplace. When I turn the electrical switch
I have a gas fireplace. When I turn the electrical switch on that used to turn on the fireplace (assuming the pilot light was on) the fireplace would start. Now I get nothing. Any ideas?… read more
Jim Hamilton
Jim Hamilton
High School or GED
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I have a Gas fire place. It has been working fine for the past
I have a Gas fire place. It has been working fine for the past 18months then last week after igniting and running for 5 minutes it goes out. this has happened every evening for the past week.… read more
Keith
Keith
Vocational, Technical or Trade Scho
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I have a Heat-n-Glo gas fireplace. It takes a very long time
I have a Heat-n-Glo gas fireplace. It takes a very long time to get the pilot light to stay lit..then when you turn it on it only burns for a few seconds then goes out.… read more
Bud
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I have a 1994 Comfortec C36 gas fireplace. It has worked perfectly
I have a 1994 Comfortec C36 gas fireplace. It has worked perfectly since we moved into the house in 2004. I turned off the pilot light 2 months ago to save on gas. I just relit the pilot light and it … read more
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Edward
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