At JustAnswer we take pride in delighting our customers.
If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.
We're sorry you want to cancel your membership. To cancel your membership:
Select the Cancel membership button on the Membership panel in My Account.
Remember, you can always get a second opinion or a new answer from a different Expert.
There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:
If you need further assistance with your membership, contact Customer Care.
For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with:
JustAnswer is a membership service that will automatically charge your membership fee monthly. You’ll first be charged when your 7-day trial ends, then once every 30 days, though it may take a few days for the charge to post to your account.
JustAnswer will charge $5 when you post your initial question. If you've enrolled in the membership, you will be charged the membership fee at the end of the trial period.
JustAnswer offers a 7-day trial so you can enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service.