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How do I send a photo or file to the Expert?

There are a few ways to send a photo or file to your Expert. When posting your question, there is an option to add photos and files.

  • If you already posted your question and still need to share photos or files, click the upload icon on the reply box in your question. 
  • A pop-up window will open. Locate the file on your computer, click it once, then click Open.
  • A link representing your photo or file should now appear below the reply box on your question page. Insert text in the reply box and click the Send button to send your photo or file to the Expert.

To send a photo or file, it must be 5MB or less and in one of the following formats: GIF, PNG, JPEG, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV. If your photo or file is larger than 5MB, please resize it or send it to customer support at upload@justanswer.com.

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How do I transfer a photo from my phone to my computer?

Follow the instructions below that best fit your situation:

Use email to send photo from phone to your computer (recommended)

From iPhone

1. First, make sure your iPhone is connected to the Internet through either Wi-Fi or your cellular network.
2. Open the iPhone’s camera roll and tap to view the photo you want to send.
3. In the lower right corner, tap the share button (it looks like a box with an arrow pointing up), then choose “Mail.”
4. A new email message will open with the photo attached. Enter your email address in the “To” field, then click send.
5. Using your computer, open the email you just sent yourself and save it to your photos folder.
6. Once you have your photo, click here to see how to upload your photo to your question.

From Android

1. First, make sure your Android phone is connected to the Internet through either Wi-Fi or your cellular network
2. Open the email application or an email app of your choice
3. Click compose to create email
4. Locate the attach button, which looks like a paper clip. Select “Images” when asked what you want to attach.
5. You may be prompted to select an application in which to find Images. Select “Gallery” if you are unsure which imaging application you use (It is possible to set default applications for images, so you may have to complete this step).
6. Search for and select the photo.
7. Enter your email address in the message, then click send.
8. Check your email from a computer to retrieve your photo.
9. Once you have your photo, click here to see how to upload your photo to your question using your computer.

If you need instructions for a different kind of phone, or if you have other questions, send us an email by clicking here.

Connect phone directly to your computer

From iPhone

1. Connect your iPhone to your computer using a USB connector cord.
2.Wait for the computer icon to pop up letting you know your phone is connected and pictures are ready for uploading. The system should automatically connect for you. If not, you may have to choose “Import pictures and videos.
3. Wait while the pictures upload to your computer.
4. After the upload is complete, click here to see how to upload your photo to your question using your computer.

From Android

1. Connect your Android phone to your computer using the USB connector cord.
2. Once your phone is connected, an auto-play pop-up will appear. Select “Open device to view files using windows explorer.” Make sure your phone is unlocked to view files.
3. Next, click “phone”; then double-click the “DCIM” folder; then double-click “Camera” to view your images.
4. Select the photo(s) you’d like to access and copy them by pressing “Ctrl+C” on the keyboard while they are highlighted.
5. Go to your desktop and paste the photos by pressing “Ctrl+V” on the keyboard.
6. Once your photo is on the desktop, click here to see how to upload your photo to your question using your computer.

If you need instructions for a different kind of phone, or if you have other questions, send us an email by clicking here.

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