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I accepted a Remote Support session from the Expert. What does this mean and how do I get started?
Now that you've accepted a Remote Support session from the Expert, review the helpful tips below to make sure you get the most out of your session.
We hope your session is a success and that we can help answer more questions for you in the future.
I accepted a phone call from the Expert. How do I get started?
Now that you've accepted a phone call, review the helpful tips below to make sure you get the most out of your call.
We hope your call is a success and that we can help answer more questions for you in the future.
I received a premium service offer. What does this mean and how does it work?
Sometimes an online answer is just not enough. As such, you can receive additional help from the Experts on JustAnswer. Your current Expert can help you achieve a more complete solution with a variety of services such as but not limited to a live phone call, live video call, document preparation and more!
Premium services are additional services outside of JustAnswer's standard question-and-answer platform. They may be conducted off the website (either by phone, chat, email, remote desktop or any other third-party tool) but remain for general informational services only.
To accept the premium service your Expert offered you, simply click the accept button.
The payment for my Premium Service offer failed. What should I do?
If your payment for a Premium Service Offer has failed and you'd like to continue getting help, please contact your payment institution to determine if any of the following have occurred:
Once the issue with your payment institution has been resolved, contact our Customer Care team.
Why is there an additional charge for an Premium Service?
Premium Services are outside of JustAnswer's standard question-and-answer platform. As such, the Experts can offer you services outside of an online question-an-answer such as a live phone call or document preparation. Because Premium Services are conducted off the website and require more than an online question-and-answer, the additional charge is compensated to the Expert for their additional time helping you.