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Membership

Cancel Membership

How can I cancel my membership?

We're sorry you want to cancel your membership. To cancel your membership:

Select the Cancel membership button on the Membership panel in My Account.

Remember, you can always get a second opinion or a new answer from a different Expert.

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About JustAnswer Memberships

How can I check my membership status?

To check your membership status:

  1. Click My Account at the top of the page.
  2. Click Membership on the left panel to view your membership status.
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I have a JustAnswer membership, but I'm being asked to pay. Why?

There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:

  • You are not logged into your account. Please log in and try posting your questions again.
  • The Expert offered you an Additional Service such as a phone call, secure remote assistance, and document preparation.
  • Your payment failed. Update your payment information here.
  • You are not enrolled in a membership. 

If you need further assistance with your membership, contact Customer Care.

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What's included in the membership?

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. Save time and money every month with: 

  • Unlimited questions and answers
  • 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
  • Exclusive members-only iPhone iOS and Android app
  • 2 free phone calls (only available on the iOS app)
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When will I be charged for the membership?

JustAnswer is a membership service that will automatically charge your membership fee monthly.

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Will I be charged any other fees?

JustAnswer will charge a small join fee when you post your initial question. If you've enrolled in the membership, you will be automatically charged your membership fee monthly.

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