Welcome back
You are on this page because you recently asked a question of an Expert associated with one or more of our brands. If you want to find out more about your membership, billing or anything else, please visit Frequently Asked Questions (FAQ).
Frequently asked questions
I don't recognize your company on my credit card or bank statement. Why are you charging me?
A charge appeared on your statement because you had an online chat with an Expert associated with one of JustAnswer’s brands and you signed up for a monthly membership. We then sent you an email confirming your JustAnswer membership.
You can see on this page above examples of those different brands and the billing descriptors they use on billing statements. We have many brands and billing descriptors in the JustAnswer family. If you don’t see yours here, don’t worry, we’d be glad to help; please see Contact Us below to reach us by phone or email.
How can I cancel my membership and close my account?
Well, we’d hate to see you go, but you can cancel easily by logging in to your Account, clicking on My Account in the top right corner, clicking on Membership, and selecting Cancel and Confirm. If you need help with this, please see on this page below for how to contact us by phone or email.
What is included with my JustAnswer family of brands membership?
For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. Save time and money every month:
Ask questions and receive answers 24/7
24/7 peace of mind from real doctors, lawyers, mechanics, vets and other Experts in over 700 specialities
Exclusive members-only iPhone iOS and Android app
2 free phone calls with Experts (only for iOS and Android app users)
What if I forgot my username and password?
You can always reset your password. Follow this link and click on the Forgot your password link to have it emailed to you.
In place of your username, you may use your email address on file with JustAnswer when logging in. If you still experience trouble logging in, contact Customer Care by phone or email as listed on this page below.
Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.
