Welcome back

You are on this page because you recently asked a question of an Expert associated with one or more of our brands. If you want to find out more about your membership, billing or anything else, please visit Frequently Asked Questions (FAQ).

and our family of brands
As seen on your billing statement
SNA*PHL.JUSTANSWER.COM​
As seen on your billing statement
AAV*ONL.JUSTANSWER.COM​​
As seen on your billing statement
ADV*ICU.JUSTANSWER.COM​​​
As seen on your billing statement
ANT*IQE.JUSTANSWER.COM​
As seen on your billing statement
MAS*TER.JUSTANSWER.COM​​
As seen on your billing statement
CME*EXP.JUSTANSWER.COM​
As seen on your billing statement
EXP*NOW.JUSTANSWER.COM
As seen on your billing statement
ASK*DOC.JUSTANSWER.COM​
As seen on your billing statement
PRO*PIN.JUSTANSWER.COM​

Frequently asked questions

A charge appeared on your statement because you had an online chat with an Expert associated with one of JustAnswer’s brands and you signed up for a monthly membership. We then sent you an email confirming your JustAnswer membership.


You can see on this page above examples of those different brands and the billing descriptors they use on billing statements. We have many brands and billing descriptors in the JustAnswer family. If you don’t see yours here, don’t worry, we’d be glad to help; please see Contact Us below to reach us by phone or email.


Well, we’d hate to see you go, but you can cancel easily by logging in to your Account, clicking on My Account in the top right corner, clicking on Membership, and selecting Cancel and Confirm. If you need help with this, please see on this page below for how to contact us by phone or email.


For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. Save time and money every month:
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You can always reset your password. Follow this link and click on the Forgot your password link to have it emailed to you.


In place of your username, you may use your email address on file with JustAnswer when logging in. If you still experience trouble logging in, contact Customer Care by phone or email as listed on this page below.


Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.


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Contact us
Call customer care
Please find phone numbers listed by country below:
US
1-800-761-6499
Canada
1-800-761-6499
The rest of the world
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