How can we help?
Your satisfaction is our #1 priority
At JustAnswer we take pride in delighting our customers.
If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.
Account settings
To cancel, please visit the Membership tab on the My Account page.
If you wish to delete your account, please contact Customer Care.
How do I unsubscribe from marketing emails?
We periodically send emails to let you know about our exciting offers. To unsubscribe to these emails, log in then click My Account at the top of the page. Next, on the edit settings page, uncheck the box below your email address that says "Please also send me helpful alerts and follow-ups from professionals, plus exciting discounts and offers." Make sure you click Save Email Settings to save the changes.
You can also unsubscribe by clicking the "Unsubscribe" link located in the bottom footer of emails received from JustAnswer.
How do I change my email address?
Log in then go to My Account at the top of the page then Edit Settings to change your email address. Don't forget to Save Email Settings to save the changes.
Log in then go to My Account at the top of the page then Edit Settings. Click on Change Password. You'll be asked to enter your current password and your new password twice. Don't forget to Save Password to save the changes.
If you don't know your password, follow this link and click on Forgot your password link to have it emailed to you.
Log in then click My Account at the top of the page. Click Edit Settings. You can now change your settings including email, password, phone number and payment information. Don't forget to save your settings.
Note: You can't change your username on the Edit Settings page. To change your username, please contact Customer Care.
You can always reset your password. Follow this link and click on Forgot your password link to have it emailed to you.
Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.
In place of your username, you may use your email address on file with JustAnswer when logging in. If you still experience trouble logging in, contact Customer Care.
Why haven't I received an email with my temporary password yet?
Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.
