Top FAQs

Explore the most relevant frequently asked questions for your situation.

How much does it cost?

You will be charged a small fee to post a question. Any additional costs will be shown on the page where you enter your credit card information.

If you already posted a question, you can review additional charges and billing history on the Order History page.

 
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What can I do if I'm unhappy with the answer I receive?

We’re sorry the answer you received wasn’t satisfactory. We’ll do everything we can to get you the answer you need.

You can request a new Expert at no additional cost. You can find the link to request a new Expert at the bottom of your question and another Expert will respond shortly. 

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When will I get my answer?

Our average initial response time is 6 minutes. Most questions are answered within 30 minutes as the Expert may need to clarify or gather details from you. Some questions may take as long as 24 hours during busy times.

We'll notify you via email, text (if you've opted in) and on the website when you have an answer.

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What's included in the membership?

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with: 

  • Free questions and answers
  • 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
  • Exclusive members-only iPhone iOs and Android app
  • 2 free phone calls (only available on the iOs app)
  • Access to our Library of Expert Answers
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How can I cancel my trial?

We're sorry you want to cancel your trial. To cancel your trial:

Select the Cancel membership button on the Membership panel in My Account.

Remember, you can always get a second opinion or a new answer from a different Expert.

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How can I cancel my membership?

We're sorry you want to cancel your membership. To cancel your membership:

Select the Cancel membership button on the Membership panel in My Account.

Remember, you can always get a second opinion or a new answer from a different Expert.

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How do I change my password?

Log in then go to My Account at the top of the page then Edit Settings. Click on Change Password. You'll be asked to enter your current password and your new password twice. Don't forget to Save Password to save the changes.

If you don't know your password, follow this link and click on Forgot your password link to have it emailed to you.

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