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Explore the most relevant frequently asked questions for your situation.
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If you already posted a question, you can review additional charges and billing history on the Order History page.
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You can request a new Expert at no additional cost. You can find the link to request a new Expert at the bottom of your question and another Expert will respond shortly.
JustAnswer offers a 7-day trial so you can enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service. You can cancel your membership at any time.
Our average initial response time is 6 minutes. Most questions are answered within 30 minutes as the Expert may need to clarify or gather details from you. Some questions may take as long as 24 hours during busy times.
We'll notify you via email, text (if you've opted in) and on the website when you have an answer.
For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with:
Log in then go to My Account at the top of the page then Edit Settings. Click on Change Password. You'll be asked to enter your current password and your new password twice. Don't forget to Save Password to save the changes.
If you don't know your password, follow this link and click on Forgot your password link to have it emailed to you.