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The meter display is very faint even after inserting new…

Customer Question
The meter display is...

The meter display is very faint even after inserting new batteries. It is an Accu-Chek Compact Plus. Serial no.6714081254. What to do? Screen is barely readable - very faint. Thank you for any help.

Doctor's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Accu-Chek Compact Plus, Model GT Problem for 1 week.

Doctor's Assistant: Have you installed any updates recently?

Didn't know I had to, or how.

Submitted: 8 months ago.Category: Health
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Answered in 14 hours by:
9/11/2017
Health Professional: Dr. David, Doctor (MD) replied 8 months ago
Dr. David
Dr. David, Doctor (MD)
Category: Health
Satisfied Customers: 49,453
Experience: Experienced and Compassionate Physician Trained in NYC Ready to Help.
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This is Dr. David. I am reviewing your question now and will be with you momentarily.

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Health Professional: Dr. David, Doctor (MD) replied 8 months ago

how old is the unit? if it is a few years old, there may be something wrong with the display .

you may have to buy a new blood glucose monitoring unit if this one is not displaying your reading properly

https://www.amazon.com/Accu-chek-Compact-Plus-Diabetes-Monitoring/dp/B004W5PGMG/ref=sr_1_3_a_it?ie=UTF8&qid=1505120915&sr=8-3&keywords=accu-chek+compact+plus

is another new unit

repairing old units often are more expensive than just buying a new unit

let me know if you have other questions.
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