GPS

GPS repair problems? Ask a GPS technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to update my Garmin nevi 255 and it won't load…

Customer Question
I am trying to...

I am trying to update my Garmin nevi 255 and it won't load up the maps

Technician's Assistant: Did you download all the necessary software for the update (e.g. Garmin Express or WebUpdater)?

I have Garmin Express on my Apple computer

Technician's Assistant: How's the Internet connection while updating? Have you tried restarting your computer and trying the download again?

I have a good intgernet connection, but IO have not tried to download again

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

I have not had problems in the past, so all I want to do is update my Garmin as we are leaving on a holiday in June.

Submitted: 25 days ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 4 minutes by:
5/31/2018
Electronics Technician: Dustin, Senior Technician replied 25 days ago
Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 14,097
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own GPS Question
Electronics Technician: Dustin, Senior Technician replied 25 days ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own GPS Question
Customer reply replied 25 days ago
Apple Mac, running on OS High Sierra 10.134
Electronics Technician: Dustin, Senior Technician replied 25 days ago

Would you like me to connect and oversee the update myself. If I cant get the device updated and working smoothly, then you would be entitled to a full refund of all fees.

Or, do you want me to try and guide you via written support alone?

Ask Your Own GPS Question
Customer reply replied 25 days ago
continue written \
Customer reply replied 25 days ago
please stop the session, I am not sure how to work this with you, I will just get some help locally Thank you.
Electronics Technician: Dustin, Senior Technician replied 24 days ago

My apologies for the delay in getting back to you.

To fix the garmin issue, heres what I need to know. When you launch garmin express and connect the garmin to your mac. Does garmin express see the Nuvi is connected?

Ask Your Own GPS Question
Customer reply replied 24 days ago
Not sure, but it shows the back up line as being complete and the download line as 3 out of 69 files, and the loading symbol continues to go around and around. I let it run for about 30 minutes.
Electronics Technician: Dustin, Senior Technician replied 24 days ago

What type of internet connection do you have? FIOS. Cable, Wireless, Sattelite, mobile hotspot?

Also, whats your estimated speed for that connection?

Ask Your Own GPS Question
Customer reply replied 24 days ago
Wireless
Electronics Technician: Dustin, Senior Technician replied 24 days ago

Run a speed test using this site,

https://www.speakeasy.net/

Run it twice. whats your download, ping and jitter

Ask Your Own GPS Question
Customer reply replied 24 days ago
4.2 download &1.0 uploads
Electronics Technician: Dustin, Senior Technician replied 24 days ago

Has the Garmin express download and update progressed at all or is it stuck at the same percentage?

Ask Your Own GPS Question
Customer reply replied 24 days ago
The same
Electronics Technician: Dustin, Senior Technician replied 24 days ago

Ok, heres my advice. Cancel the garmin express download.

Wait to start it again till night time, when NO ONE ELSE in the house is using the internet, streaming anyting, downloading anything. The garmin map install is fickle, if it loses bandwidth it will stall out, and wont resume.

If that doesnt work, and maybe its worth trying now. Forget garmin express, instead try the web updater program for mac. You can get it here

https://www8.garmin.com/support/download_details.jsp?product=999-99999-27

This should let you install your maps. When it works, please dont forget to click and submit a 5 star rating as our cutoff is at midnigjt. Thank you!

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own GPS Question
Customer reply replied 24 days ago
Ok thanks
Electronics Technician: Dustin, Senior Technician replied 24 days ago

Youre welcome, let me know if you run into any issue, but you shouldnt. The web updater can handle bandwidth irregularity better then the garmin express program.

If you could, please remember to return and click and submit a 5 star rating before midnight EST, thank you.

Dustin S

Ask Your Own GPS Question
Customer reply replied 20 days ago
All done
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 14,097
14,097 Satisfied Customers
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,521 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
We have a Garmin S2 watch range finder. How do we get to
We have a Garmin S2 watch range finder. How do we get to menu or how can I change the language from Spanish to English? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
5 started giving me the message "upgrade tuner". When I
5 started giving me the message "upgrade tuner". When I called Garmin, they said it is a [ptoblem with the mount. I ordered a new 665 car mount, with the same model that I was using and now it says "c… read more
Harry
Harry
1,961 satisfied customers
My 5235 T will not turn on how can I get it fix? There is
Hi My 5235 T will not turn on how can I get it fix? … read more
Harry
Harry
1,961 satisfied customers
I'm trying to open my Garmin 2598 GPS but I only get one
Hi, I'm trying to open my Garmin 2598 GPS but I only get one screen, the one showing that it's trying to connect to my computer but the computer can't find the GPS. Any suggestions? … read more
Harry
Harry
1,961 satisfied customers
I have a Garmin StreetPilot c530 and was looking to purchase
I have a Garmin StreetPilot c530 and was looking to purchase connection cord. I have unit but no cord. Also, I wanted to update history, but I have mac computer, can i download updates via iOS systems… read more
Harry
Harry
1,961 satisfied customers
I am trying to update my nuvi 1650, however even though I am
I am trying to update my nuvi 1650, however even though I am connected to the computer and the instructions says I am updating, there is no % showing as to how the map update is going. The serial # is… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Nuvi 250 W I went to DL latest maps as been a year and I had
nuvi 250 W I went to DL latest maps as been a year and I had life time maps. But when I did - It came up with -- No detailed maps found that support routing. The nuvi can not be used without them. The… read more
Harry
Harry
1,961 satisfied customers
Since downloading maps my GPS is making terrible crackling
Hi Pearl, since downloading maps my GPS is making terrible crackling noises. I have Garmin Nuvi 3490LM. I bought it through TVSN 4 years ago. … read more
Harry
Harry
1,961 satisfied customers
I need help to get my GPS Registered with the new content
I need help to get my GPS Registered with the new content manger … read more
Harry
Harry
1,961 satisfied customers
My golf buddy over stays cgarde. My golf buddy only stays
my golf buddy only stays charged for 4 holes even though it shows it is fully charged … read more
Harry
Harry
1,961 satisfied customers
Need to update my tomtom. Gps via1515tm. In china. Nothing
nothing yet but yesterday I read a message that it 40 months old … read more
Dustin
Dustin
Senior Technician
14,097 satisfied customers
Gps will not come on needs to be charged. Screen is blank.
no . I have tried my computer, an outlet and the car.… read more
Harry
Harry
1,961 satisfied customers
My current location (my home) has wrong address, and I can't
My current location (my home) has wrong address, and I can't put my address in the computer since the box numbers doesn't go high enough. … read more
Harry
Harry
1,961 satisfied customers
Greg, I placed a new battery in my garmin 2455 unit and I'm
Greg, I placed a new battery in my garmin 2455 unit and I'm unable to get the gps to my location. It has me in another state. It also will not show me any streets. the display just shows the car. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,521 satisfied customers
Trying to update map. Magellanroadmate x13-12056.
updatedsoftware but I don't know if it updated map … read more
Harry
Harry
1,961 satisfied customers
My nuvi 1300 is stuck on the "push dot" screen. I have tried
My nuvi 1300 is stuck on the "push dot" screen. I have tried a soft reset. It didn't help. Can you help me? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,521 satisfied customers
I can't figure out how to get the lake level to come up. I
I can't figure out how to get the lake level to come up. I bought premium chip when l got 90 ecomap plus … read more
Harry
Harry
1,961 satisfied customers
My Garmin Edge 510 is stuck on loading profiles and has been
Hi my Garmin Edge 510 is stuck on loading profiles and has been for over a week. I've tried holding lap button and all the advice that there seems to be on the internet but it's not working. Please he… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x