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My Garmin 500 turns itself off a few seconds after I turn it…

Customer Question
My Garmin 500 turns...

My Garmin 500 turns itself off a few seconds after I turn it on

Technician's Assistant: What Garmin model do you have?

Is a Garmin 500

Technician's Assistant: What have you tried so far with your Garmin?

It didn't connect to my computer. It does after a press Page/Menu and connect it again. But when I remove it it turns itself off

Submitted: 1 month ago.Category: GPS
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Answered in 4 hours by:
3/17/2018
Electronics Technician: Pete, Engineer replied 1 month ago
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 19,725
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Customer reply replied 1 month ago
Hi. My Garmin turns itself a few second after i turn it on. When I connect it to the computer it doesn't appear.
Customer reply replied 1 month ago
When I connect it to the computer it turns on but a few seconds later it also goes blank, and doesn't appear in the computer
Customer reply replied 1 month ago
If I press page/menu and then connect it to the computer while holding page/menu the device appear in the computer but it doesn't sinc with Garmin Connect
Electronics Technician: Pete, Engineer replied 1 month ago

Approximately how old is your Garmin 500?

Do you have another USB cable you can try with it?

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Electronics Technician: Pete, Engineer replied 1 month ago

Let me know how old it is, and if it works with a different USB cable, and if it stays powered on ok when it is connected to the charger....

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Customer reply replied 1 month ago
The Garmin is 6 years old and I never had a problem before.
I tried with different USB cables, I tried connecting it to a different computer and I tried connecting it directly to an outlet through a charger, but every time the screen goes blank (but stays lit) and nothing appears on the screen no matter what I do.
Customer reply replied 1 month ago
The Garmin is 6 years old and I never had a problem before.
I tried with different USB cables, I tried connecting it to a different computer and I tried connecting it directly to an outlet through a charger, but every time the screen goes blank (but stays lit) and nothing appears on the screen no matter what I do.
Electronics Technician: Pete, Engineer replied 1 month ago

Ok, so the software has likely gotten corrupted on it and it will require a repair at a service center:

https://support.garmin.com/faqSearch/en-US/faq/content/tCaD277YAn08GTNzP4OraA

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Electronics Technician: Pete, Engineer replied 1 month ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Thanks,

Pete.

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Pete, Engineer
Category: GPS
Satisfied Customers: 19,725
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Experience: Over 16 years experience installing and repairing electronics.

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