GPS

GPS repair problems? Ask a GPS technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Garmin nuvi255W, and just took a map update from my…

Customer Question
Hi. I have...

Hi. I have a Garmin nuvi255W, and just took a map update from my computer with Garmin Express program. device is on, but I can't shut it off now. I am sliding the switch on the top left to the left for about a second, (also tried 5 seconds, 10 seconds, 20 seconds), and it won't shut off. Am I doing something wrong now?

Technician's Assistant: How old is your NUVI255W?

Good question, several years, I don't remember exactly. I have been using it in my car, working fine yesterday, got an email that a 255W map update was available, so I brought it into the house and took the update now it won't shut off?

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

Nope, just how do I shut it off...

Submitted: 7 months ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 9 minutes by:
1/20/2018
Electronics Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 12,951
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your Garmin question.
The device is probably 'locked up'. Allow it an hour at least, after making sure the connectors have not come loose (but don't unplug them!), and after that, restart the computer, which will effectively interrupt the update process, if it got 'jammed up' somehow.

If you 'updated' from the email, don't use that email again, I advise.

If after a restart after an hour or longer, the Garmin has further problems, disconnect it from the computer, turn it Off for 10+ minutes, try the update, simply through the Garmin Express program on the computer, once again. See if that straightens things out.

Let me know in Reply, how that goes, please.

Ask Your Own GPS Question
Customer reply replied 7 months ago
The device is NOT locked up. The update completed, I can navigate through the gps to all its various menus. I just can't shut it off. If I wait as long as you say, the battery is depleting and I can't shut off.
Electronics Technician: Russell H., Service Tech replied 7 months ago

I see. So in other words, it no longer responds to the power switch, is the problem.

The battery is not easily removed in many Garmin models, or I would advise offhand that you remove the battery. Try removing the SD card, sliding the power switch and holding it there for over 15 seconds... it might perhaps erase the device back to factory, but should reset/turn Off/restart.

Ask Your Own GPS Question
Customer reply replied 7 months ago
I'll try that
Electronics Technician: Russell H., Service Tech replied 7 months ago

OK... let me know how it goes, please, by and by.

Ask Your Own GPS Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2,527
2,527 Satisfied Customers
Experience: Using & Working with GPS systems for 10+ years

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,527 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
My free question is, I have recently aquired a Garmin Nuvi
My free question is, I have recently aquired a Garmin Nuvi 255 GPS for the car. Being unexperienced with such gear I was told to follow the instructions to update the maps. I did this and somehow I ha… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Garmin Nuvi 1450. Garmin Express keeps "checking the SD
Garmin Nuvi 1450. Garmin Express keeps "checking the SD card" and I can't get past that point to update the maps. I have a 32G micro SD card in the thing so plenty of space … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Need to register and update my garmin nuvi 255w, I brought
need to register and update my garmin nuvi 255w JA: What is the exact model of your Garmin? And can you guesstimate how old it is? Customer: I brought in 5/11/09 JA: What happened right before this po… read more
Russell H.
Russell H.
Service Tech
12,951 satisfied customers
I am trying to update my nuvi 3597 via Garmin Express. It
I am trying to update my nuvi 3597 via Garmin Express. It has been over 4 hours now and it is not done with step #1, Preparing the device for map update. I updated Garmin Express before starting. I ne… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
How do I download and install new map updates for my garmin
How do I download and install new map updates for my garmin nuvi 255w? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can i update my garmin nuvi, 255W about 7 yrs, garmin shows
can i update my garmin nuvi JA: What is the exact model of your Garmin? And can you guesstimate how old it is? Customer: 255W about 7 yrs JA: What happened right before this popped up? Customer: garmi… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,527 satisfied customers
I purchased an update for my car GPS on 17/11 2016. been
I purchased an update for my car GPS on 17/11 2016. been away and now trying to update the device but I cant figure out how. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a 255w gps and would like to update my maps what do I
I have a 255w gps and would like to update my maps what do I need to do I have registered it when I purchased it with Garmin … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Nuvi 2557 message says not connected. Map update available
nuvi 2557 message says not connected. Map update available in stall plug in your device. device is plugged in. face shows garmin below that is garmin.com/express. below this is a picture of the garmin… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,527 satisfied customers
My Garmin nuvi 2415 sat nav was working fine yesterday. i
My Garmin nuvi 2415 sat nav was working fine yesterday. i left it in my car. today it says there are no maps available.checking throughout the device no maps are listed. ive tried downloading through … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have a garmin nuvi 255w,s/n/ 1q6113155 thought I had lifetime
have a garmin nuvi 255w,s/n/ 1q6113155 thought I had lifetime map updates. can you help ? Joe… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
I am on Windows Vista-All attempts to update maps futile. have
I am on Windows Vista-All attempts to update maps futile. have tried many things over hours and days, but no success. I need to have a person guide me step by step. What can I do to get help? Jere XXX… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
I HAVE PURCHASED GARMIN A SAT NAV ;NUVI 52LM. completed my
I HAVE PURCHASED GARMIN A SAT NAV ;NUVI 52LM. completed my email address to registor my purchase by opening an account which was succesfull; . It is the second part proving very difficult as was advis… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I went through the software & Map updating process on Garmin&#
I went through the software & Map updating process on Garmin's web site for my nuvi 1300 auto gps. The software updated without a hitch but the map update froze soon after the process began. I tri… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
I have a Garmin 250 with Europe maps. I bought it in Ireland
I have a Garmin 250 with Europe maps. I bought it in Ireland in 2007 and I updated the maps on a german computer in June 2009, when I was in Germany on a holiday. I want to update the maps again but I… read more
Bernie
Bernie
GPS Technician
Bachelor's Degree
325 satisfied customers
I have a garmin nuvi 255w. When I plug it in in the car, the
I have a garmin nuvi 255w. When I plug it in in the car, the Garmin logo comes up but nothing else happens. I brought it in the house and used a different cable to connect it to my laptop. Same proble… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
After installing the Garmin Lifetime Updater and some maps
After installing the Garmin Lifetime Updater and some maps for Central Europe, my Garmin 255 W doesn't work properly anymore. It seems to have forgotten much of the British maps and I can't type in a … read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
Hello. I have Garmin 1370 which was working well until two
Hello. I have Garmin 1370 which was working well until two days ago when I went to visit my wife in hospital. I left it in the car with windows locked during my 3 hour visit. The weather became sunny … read more
Rod
Rod
Engineer
Graduate Certificate
132 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x