GPS

GPS repair problems? Ask a GPS technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

No satellite signal. Garmin. Reset plotter and then update…

Customer Question
No satellite signal Technician's...

No satellite signal

Technician's Assistant: Who makes your GPS?

Garmin

Technician's Assistant: What have you tried so far with your Garmin?

Reset plotter and then update SD card

Submitted: 7 months ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 1 day by:
1/18/2018
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of GPS devices and systems
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of the Garmin device please?

Thank you

Ask Your Own GPS Question
Customer reply replied 7 months ago
Garmin gps map 740s. Is only about 2 years old .Have tried master reset ,downloaded software update onto SD card and installed it . Still not receiving any satellite signal
Electronics Technician: Richard, Customer Service replied 7 months ago

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the unit and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit and use it.

Let me know the results please

Thank you

Ask Your Own GPS Question
Customer reply replied 7 months ago
Firstly this unit does not have a charger .It is hard wired ,I tried turning the power off and holding power button down but that achieves nothing ,I tried same with power going to unit and same result .Looking at the systems details it says that it is running on software version 4.30 , also it says GPS SW 0.0 .I am sure it has something to do with the GPS SW 0.0 that is the problem ,looking at forums on the subject I am not the first to have this problem
Electronics Technician: Richard, Customer Service replied 7 months ago

Hi there

The charger is what supplies the power to it, you will have this connected else it would not be able to turn on.

Where exactly are you using the unit?

Ask Your Own GPS Question
Customer reply replied 7 months ago
It is a marine gps so it is in my boat .I don't believe there is a charger connected to this unit at all .It is connected directly to my boats power system .If the power to the unit is turned off it will not do anything .Do you think I should buy an external antenna ,as the internal one doesn't seem to be doing its job ?
Electronics Technician: Richard, Customer Service replied 7 months ago

This can be the case, but first I want to ensure you removed the power to the unit for 60 seconds for a reboot.

Did you do this?

Ask Your Own GPS Question
Customer reply replied 6 months ago
I disconnected the power ,held power button down for 60 seconds .That didn't do anything .
Electronics Technician: Richard, Customer Service replied 6 months ago

It did work fine before correct?

Ask Your Own GPS Question
Customer reply replied 6 months ago
has worked faultlessly for at least 2 years
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Avid repairer and trouble shooter of GPS devices and systems

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,521 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
You are my last resort, so any help you can provide will be
You are my last resort, so any help you can provide will be very much appreciated. My Garmin is a nuvi 1390 (no longer in warranty). It worked well until one week ago. I had turned it on and waited "f… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I configure the inland lakes chip in our Garmin chart
How do I configure the inland lakes chip in our Garmin chart plotter. We have put the chip in the unit on our boat and it seemed to download the maps, etc. But we are unable to get it to show the maps… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have a Garmin GPS 172 C and it shows me on land when I am
I have a Garmin GPS 172 C and it shows me on land when I am in the water. I pick up all 12 satellite and it gives me a position constantly but it does not show accurately where I am. I compared it to … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We touched a power line and shorted radio. Radio was replaced
We touched a power line and shorted radio. Radio was replaced and is recevinjg GPS. Chartplotter (740S) is not receiving GPS, but has charts etc. How do we get GPS to the plotter? Inialize?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Not sure my prior message was properly sent.Fish in Charlotte
Not sure my prior message was properly sent. Fish in Charlotte harbor and surrounding waters.Fish in less than 200 ft of water. Thinking of a 741xs 3.8 and have questions: Will this plotter give me re… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I updated my maps online with my Garmin nuvi 50 and now when
I updated my maps online with my Garmin nuvi 50 and now when I power my garmin it says "Detailed maps are required for routing. No detailed maps were found on this device". And when I try to search fo… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,521 satisfied customers
GPSmap 541S does not locate satellite connection. Depth readings
GPSmap 541S does not locate satellite connection. Depth readings are fine. How do I reconnect to satellite signal?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just bought a Garmin Nuvi 1300 on Feb. 20 It shows that
I just bought a Garmin Nuvi 1300 on Feb. 20 It shows that it is recieving a signal but when I bring up a destinatoin it says can not calculate the route… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
I have a 1390T that I just updated the maps. The maps on stored
I have a 1390T that I just updated the maps. The maps on stored on the SD card, but the unit will not access the maps. I am running the latest firmware.… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,521 satisfied customers
Nuvi 200-Cant get a satellite signal anywhere-the screen is
Nuvi 200-Can't get a satellite signal anywhere-the screen is frozen on the last image. The manual refes to an SD card, what is this and should there be one in the unit ? Thanks Eric Davies… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
I am trying to upload the lastest version of North America
I am trying to upload the lastest version of North America on my Garmin Nuvi 1370T and it keeps telling me to insert a SD card. I have an 8 G card in now and it keeps telling me I need a 1.3 G card.… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
I have a Garmin GPSmap 450 which i use on my boat in Majorca.
I have a Garmin GPSmap 450 which i use on my boat in Majorca. It is preloaded with UK maps and when in the Med I have a Barcelona/Valencia G2 Data Card VEU454S which i load in. For some reason the cha… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
I have a Garmin nuvi200 with Lifetime updates. I updated my
I have a Garmin nuvi200 with Lifetime updates. I updated my maps and my Garmin has not been the same since. I lost several options under the points of interest button, for example Food, it does not ha… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
will my Garmin 298 plotter / sounder support SD HXEU300P.
will my Garmin 298 plotter / sounder support 'SD HXEU300P'. The plotter is pre-loaded with UK & IRELAND charts. Is it just a matter of inserting the SD into the slot or is there more to setting it up.… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
Why does my garmin gps coming through my kenwood excelon
Why does my garmin gps coming through my kenwood excelon only display a blue screen that says " no navigation" when the system worked fine a week ago?… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
I have a chartplotter 2006. I purchased a blue chip for the
I have a chartplotter 2006. I purchased a blue chip for the Thames estuary area in August 2010. The boat is moored on the River Crouch. Since then the buoys in the approach to the river have been chan… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
My Garmin gps and plotter were stolen from my boat. I now
My Garmin gps and plotter were stolen from my boat. I now have a new garmin GPSMAP installed in my boat. I have an sd card from from the Garmin that was stolen. I would like to know if it is possible … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,521 satisfied customers
I have a 4012 chart plotter. Although the icon displays the
I have a 4012 chart plotter. Although the icon displays the boat's position accurately on the chart the Lat-Lon numbers displayed in the lower right portion of the screen are inaccurate by as much as … read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x