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My garmin vivofit 3 will not sync to my weight watchers app.

Customer Question
My garmin vivofit 3...

My garmin vivofit 3 will not sync to my weight watchers app

Technician's Assistant: How old is your Vivofit?

1 year received it Christmas 2016

Technician's Assistant: What have you tried so far with your Garmin?

Tried removing the device from the app and adding it again, uninstalled the garmin connect app and reinstalled app. still will not work

Submitted: 6 months ago.Category: GPS
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Answered in 8 hours by:
1/9/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: GPS
Satisfied Customers: 2,617
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
i still need help
Customer reply replied 6 months ago
Talking on the phone would be difficult because my apps are on my phone
Customer reply replied 6 months ago
Hello?
Electronics Technician: Harry, Customer Service replied 6 months ago

Did you already sign into your WW account to activate it there first?

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Customer reply replied 6 months ago
I've deactivated then activated again
Electronics Technician: Harry, Customer Service replied 6 months ago

Did you pair it to your phone?

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Customer reply replied 6 months ago
it did
Electronics Technician: Harry, Customer Service replied 6 months ago

Has it ever worked?

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Customer reply replied 6 months ago
it has. Weight watchers shows last updated Aug 5 2017. I recently changed the battery in my garmin i had not used it since beginning of Dec
Electronics Technician: Harry, Customer Service replied 6 months ago

Have you disconnected the Vivofit from your phone (disconnecting through bluetooth) then adding it back?

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