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My garmin gps won't show maps. Drivesmart 50. Total erasure…

Customer Question
My garmin gps won't...

My garmin gps won't show maps

Technician's Assistant: What Garmin model do you have?

Drivesmart 50

Technician's Assistant: What have you tried so far with your Garmin?

Total erasure and reinstall

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

Downloads fail

Submitted: 6 months ago.Category: GPS
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Answered in 1 hour by:
1/1/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: GPS
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Electronics Technician: Harry, Customer Service replied 6 months ago
  1. Start with the device turned off and unplugged from power
    • To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
  2. Power on the device
  3. When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
  4. Remove your finger from the touchscreen when "Erase all user data?" appears
  5. Touch Yes
    • If text language is not in English, this is the button on the right
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Customer reply replied 6 months ago
Done
Electronics Technician: Harry, Customer Service replied 6 months ago

Does it work now?

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Customer reply replied 6 months ago
No no maps...just "ready to navigate" no location... no streets just a car
Electronics Technician: Harry, Customer Service replied 6 months ago

Please go outside with the GPS and allow up to 20 minutes for it to obtain a GPS signal

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Customer reply replied 6 months ago
It can show me coordinates but no map...no streets
Customer reply replied 6 months ago
The GPS signal is 5 bars
Electronics Technician: Harry, Customer Service replied 6 months ago

How old is the GPS?

Ask Your Own GPS Question
Customer reply replied 6 months ago
11 mos. Stopped working after 2... battery only lasts 10 minutes now.
Electronics Technician: Harry, Customer Service replied 6 months ago

That is good news actually because it is still under warranty and it can be repaired/replaced.

Please call 1-***-***-**** to start the process.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Harry
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Category: GPS
Satisfied Customers: 2,608
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