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My Garmin is showing bluetooth connected. The 15,600+ steps…

Customer Question
My Garmin is showing...

My Garmin is showing bluetooth connected. The 15,600+ steps yesterday and the 6k today are not syncing. I havre the vivosmart connected to USB to computer...I have the mobile app telling me the phone cannot find the device.

Technician's Assistant: Which software or app can I help with?

Connect - the Garmin mobile app

Technician's Assistant: What have you tried so far with your Garmin software?

You
My Garmin is showing bluetooth connected. The 15,600+ steps yesterday and the 6k today are not syncing. I havre the vivosmart connected to USB to computer...I have the mobile app telling me the phone cannot find the device.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am not understanding what you are asking me

Submitted: 7 months ago.Category: GPS
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Answered in 16 hours by:
12/31/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: GPS
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
No
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