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Using a garmin 920xt and after my run it began flashing the…

Customer Question
Hi there, using a...

Hi there, using a garmin 920xt and after my run it began flashing the garmin logo. Tried a hard reset etc and it keeps getting stuck in this screen. any assistance would be much appreciated

Technician's Assistant: How old is your 920XT?

Early 2016?

Technician's Assistant: What have you tried so far with your Garmin?

Ive tried holding down the power button for 20 seconds and starting it up again, read somewhere about pressing both up and down buttons, tried that as well

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

Thats about it! thanks

Submitted: 8 months ago.Category: GPS
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Answered in 11 hours by:
12/13/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: GPS
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
I do. Thanks in advance for the assistance
Electronics Technician: Harry, Customer Service replied 8 months ago

To perform the master reset:

  1. Power Forerunner off
  2. Press and hold Mode and Enter buttons
  3. Press and release Power button (still holding Mode and Enter)
  4. Release Mode and Enter once Power is released
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Customer reply replied 8 months ago
Hi Harry, that didn't work either. Any other suggestions?
Electronics Technician: Harry, Customer Service replied 8 months ago

Unfortunately, if the GPS is over a year old then it would need to be repaired or replaced outside of warranty.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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