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I have a nuvi 500 years ago I put some shape files in it. I…

Customer Question
I have a nuvi...

I have a nuvi 500 years ago I put some shape files in it. I dont remember how to bring them up. can you help me.

Technician's Assistant: How old is your Nuvi?

7 or 8 years old

Technician's Assistant: What have you tried so far with your Garmin?

I have looked all through the menu's and can't find anything that would refer to user installed shape files.

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

I want to put some new shape files into the gps

Submitted: 7 months ago.Category: GPS
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Answered in 1 hour by:
12/11/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: GPS
Satisfied Customers: 2,615
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I do not see an answer to my question???
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes, I have not answered your question.

I asked if you still need help.

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Customer reply replied 7 months ago
I thought that is why you charged my cc!!
Electronics Technician: Harry, Customer Service replied 7 months ago

I don't make any charges. I am a technician.

What do you mean by shape files?

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Customer reply replied 7 months ago
some might call them kmz files. they are centerlines across the geographic backgrounds
Electronics Technician: Harry, Customer Service replied 7 months ago

Are you trying to view them on the GPS or a computer?

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Customer reply replied 7 months ago
On the gps.
Customer reply replied 7 months ago
It appears that you know nothing about this, therefore you should get my cc refunded. Thanks.
Electronics Technician: Harry, Customer Service replied 7 months ago

Unfortunately, it can take more than a minute or two to see your reply and type back a response to you since I am only human.

I will send this to customer service for a refund. Best of luck to you with this situation.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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