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I have a five year old +/- Earthmate PN-60. I want to

Customer Question
I have a five...

I have a five year old +/- Earthmate PN-60. I want to download updates but your instructions on your support web site do not match what I see on my GPS. Under SETTINGS/CONNECT TO COMPUTER there is no option to OPEN INTERNAL DRIVE. I'm stuck

Technician's Assistant: Did you download all the necessary software for the update (e.g. Garmin Express or WebUpdater)?

No. Your site does not mention that.

Technician's Assistant: How's the Internet connection while updating? Have you tried restarting your computer and trying the download again?

No. Should I do that? And where do I find Garmin Express or WebUpdater?

Technician's Assistant: The GPS Technician will be able to walk you through that. Anything else you want the GPS Expert to know before I connect you?

Nope. Thanks.

Submitted: 8 months ago.Category: GPS
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Answered in 3 hours by:
12/5/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: GPS
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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