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I have a vivoactive HR that has frozen on the power on/off…

Customer Question
I have a vivoactive...

I have a vivoactive HR that has frozen on the power on/off screen. What can I do?

Technician's Assistant: What's the make/model of your GPS unit? How old is it?

Bought dec 2016

Technician's Assistant: What happened right before this popped up?

I put it on the charger

Technician's Assistant: What troubleshooting have you tried?

Your the first

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

Can’t think of anything. It was working fine yesterday and today. However I see it didn’t sync today.

Submitted: 8 months ago.Category: GPS
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Answered in 2 minutes by:
11/16/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: GPS
Satisfied Customers: 21,941
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

Please hold down the power button for 15 seconds without releasing

The Vivoactive should restart now and it should not be frozen -- Please let me know how it goes.

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Customer reply replied 8 months ago
Powered off. Not restarting
Electronics Technician: Josh, Technician replied 8 months ago

Power it back on now

Do you still have the issue?

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Customer reply replied 8 months ago
Started now. Thanks. So now, how is the $5.00 totally refundable?
Electronics Technician: Josh, Technician replied 8 months ago

Our service is not free.

The $5 deposit is refunded but the cost of the service is not.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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