GPS

GPS repair problems? Ask a GPS technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'm trying to update my NUVI 1390. The upgrade site says my…

Customer Question
I'm trying to update...

I'm trying to update my NUVI 1390. The upgrade site says my chip is incopatable. It is a SanDisk with 4GB that I bought from you. The site says the devise is 19% full. But I can update the software.

Technician's Assistant: What model of Nuvi are you using? And can you guesstimate how old it is?

1390 The serial number is *****(###) ###-#### If your SN work like ours it is 7 years old.

Technician's Assistant: What happened right before this popped up?

Nothing unusual. I got to the download button and the screen said insert a disk with between 3 and 32 GB. The the incompatibility notification came up. I tried again but nothing worked.

Technician's Assistant: What troubleshooting have you tried?

Started over from the beginning and ran through all the screens. Unplugged the devise and plugged it in again. Took the card out to verify the size and reinserted the card.

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

No I think that is about it.

Submitted: 5 months ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 27 minutes by:
11/14/2017
Electronics Technician: Russell H., Service Tech replied 5 months ago
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 12,232
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Please tell me the full and exact text of the message about your chip - and also, what upgrade site is giving you that message, at what point ?

Perhaps the 'between 3 and 32 GB' message referenced free space, or usable space. That would explain why a 4 GB capacity memory card would be objected to - unless it is completely free of all other files, perhaps?

Ask Your Own GPS Question
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2,501
2,501 Satisfied Customers
Experience: Using & Working with GPS systems for 10+ years

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,501 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
I have a new Garmin Nuvi 2599. How and where do I register
I have a new Garmin Nuvi 2599. How and where do I register it?" … read more
Greg A.
Greg A.
Engineer
2,501 satisfied customers
My model ENS2Z1230 is not locking on to a satellite. I have
My Tom Tom model ENS2Z1230 is not locking on to a satellite. I have set it back to manufactures settings to no avail.. Can you e-mail me instructions or send me with the unit to refresh? John … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Well I need to set up my watch as I just got it I'm so bad
Well I need to set up my watch as I just got it I'm so bad at this … read more
Harry
Harry
1,407 satisfied customers
How do I update my Garmin GPS? NUVI 1C5773392. I haven't
How do I update my Garmin GPS? JA: What Garmin model do you have? Customer: NUVI 1C5773392 JA: What have you tried so far with your Garmin? Customer: I haven't. JA: Anything else you want the GPS Expe… read more
Harry
Harry
1,407 satisfied customers
I bought a second hand becke r map pilot 4 years ago for my
Hi i bought a second hand becke r map pilot 4 years ago for my mercedes c class coupe 220 cdi and for some reason it has now stopped working the screen shows navigation module not connected I've tried… read more
Harry
Harry
1,407 satisfied customers
I have a Magellan roadmate 9412T-LM, I need to know how to
I have a Magellan roadmate 9412T-LM , I need to know how to set a trip like a city with multiple stop. I used to have a roadmate 2000 that worked great with those features … read more
Greg A.
Greg A.
Engineer
2,501 satisfied customers
Can i talk online. Sureshotgps. Iwant to know how to put
can i talk online JA: Who makes your GPS? Customer: sureshotgps JA: What have you tried so far with your GPS? Customer: Iwant to know how to put battery in JA: Anything else you want the GPS Expert to… read more
Harry
Harry
1,407 satisfied customers
I need to upgrade my maps. Garmin nuvi. Trying to find the
trying to find the download cord, can it be done from the back port tto my computor? … read more
Greg A.
Greg A.
Engineer
2,501 satisfied customers
I selected the wrong language when turning on my garmin for
I selected the wrong language when turning on my garmin for the first time … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
I have a two year to three year old S2 golf watch which my
I have a two year to three year old S2 golf watch which my computer cannot find. It charges and works but I cannot update it. The USB port and cable are fine but my computer cannot find the device. … read more
Harry
Harry
1,407 satisfied customers
My GPS is length way is. My G PS. My GPS IS length way
my GPS is length way is JA: Who makes your GPS? Customer: my G PS JA: What have you tried so far with your GPS? Customer: my GPS IS length way instead of width way JA: Anything else you want the GPS E… read more
Harry
Harry
1,407 satisfied customers
I want to update the maps for my Magellan RoadMate. It is
I want to update the maps for my Magellan RoadMate. It is asking for the model which I believe is a 2212 according to the label on the back. Which one should I choose … read more
Harry
Harry
1,407 satisfied customers
My computer does not link up with my magellon gps i havw it
my computer does not link up with my magellon gps i havw it plugged in but the web site … read more
Harry
Harry
1,407 satisfied customers
I haven't gone on a trip for awhile and I need to update my
I haven't gone on a trip for awhile and I need to update my maps. … read more
Greg A.
Greg A.
Engineer
2,501 satisfied customers
Garmin nuvi 1490/no california map. 5-10 years old.
California was available previously. Now not availble after current map update … read more
Harry
Harry
1,407 satisfied customers
I'm trying to get easting and northings to display point on
I'm trying to get easting and northings to display point on my Garmin device, I can see the section in the setting to change the coordinates I can't seem to see the one to get six or eight figure grid… read more
Harry
Harry
1,407 satisfied customers
I worked with your tech help department two days ago. When I
I worked with your tech help department two days ago. When I was done, they left me with the program "search.anyshearch.com" loaded into my computer. WHERE IS IT HIDDEN SO I CAN REMOVE IT ???? … read more
Harry
Harry
1,407 satisfied customers
I have an etrex-the screen has a line running down the
I have an etrex-the screen has a white line running down the middle and it makes it hard to read-i bought a new etrex 10 but do not like it as much as the old one-can the screen be fixed? … read more
Harry
Harry
1,407 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x