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The garmin wont move. it is stuck on the front page.

Customer Question
The garmin wont move...

The garmin wont move . it is stuck on the front page

Technician's Assistant: What is the exact model of your Garmin? And can you guesstimate how old it is?

Express

Technician's Assistant: What happened right before this popped up?

It popped up when I FIRST TURNED IT ON i thought it might need charging so I PLUGGED IT INTO COMPUTER IT HAS NOT MOVED . IT WONT SHUT OFF EITHER

Technician's Assistant: What troubleshooting have you tried?

NONE SO FAR

Submitted: 8 months ago.Category: GPS
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Answered in 3 hours by:
11/12/2017
Electronics Technician: Greg A., Engineer replied 8 months ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2,525
Experience: Using & Working with GPS systems for 10+ years
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

If you still need help with this issue, may I ask:

1) The FULL Model Name & Number of the device you are working with?

2) The AGE of the device?

3) WHEN did this issue first begin (or was noticed)?

Please REPLY using the box below and the SEND button.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

(im)

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Category: GPS
Satisfied Customers: 2,525
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