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My gps is stuck and wont come on it is displaying some kind

Customer Question
of connection prolems JA: Just to...
my gps is stuck and wont come on it is displaying some kind of connection prolems
JA: Just to clarify, what's the brand and model of the GPS?
Customer: Magellan RoadMate 9212T-LM
JA: What happened right before this popped up?
Customer: i uploaded some address for a weekend trip, and then i attempted to update the gps
JA: What troubleshooting have you tried?
Customer: i have tried plugging it into a wall to see if it picks up charge plug it into vehicle and let sit to see if it picked up a chargr
JA: Anything else you want the GPS Expert to know before I connect you?
Customer: it seems to display a computer connected to a wire conection cord and then connection to a battery source its showing a lack of connection from the wire cord to the battery
Submitted: 1 month ago.Category: GPS
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Answered in 1 hour by:
9/22/2017
Electronics Technician: Josh, Technician replied 1 month ago
Josh
Josh, Technician
Category: GPS
Satisfied Customers: 20,662
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 1 month ago

Please plug in your GPS to charge then hold down the Power button for 30 seconds then allow the GPS to charge for 10 minutes.

Do you still have the issue now?

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Customer reply replied 1 month ago
That did not work still having same issue
Electronics Technician: Josh, Technician replied 1 month ago

What is showing up on the screen?

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Electronics Technician: Josh, Technician replied 1 month ago

Did you plug it into your computer?

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Customer reply replied 1 month ago
I'm driving now
Electronics Technician: Josh, Technician replied 1 month ago

The icon on the screen is asking that you plug it into your computer and open the Magellan program

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Customer reply replied 1 month ago
I tried that for over an hour while I was at home
Electronics Technician: Josh, Technician replied 1 month ago

Did you open the Magellan program?

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Customer reply replied 1 month ago
I did said not enough space
Electronics Technician: Josh, Technician replied 1 month ago

Thank you for the new information.

Did you factory reset the Magellan then try to update it?

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Customer reply replied 1 month ago
Will be at a computer in about 30 mins will try that then. How do you do factory reset
Electronics Technician: Josh, Technician replied 1 month ago

On the back of your GPS, there is a pin hole.

Place a paper clip into the hole and hold it for 20 seconds and the GPS should restart.

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Customer reply replied 1 month ago
There is no hole on my particular model
Electronics Technician: Josh, Technician replied 1 month ago

You mentioned that you have a RoadMate 9212T-LM but the picture appears to be a different model.

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Customer reply replied 1 month ago
That's the model number that came up when I plugged gps into computer
Customer reply replied 1 month ago
Do you by any chance recognize the model that I have?
Electronics Technician: Josh, Technician replied 1 month ago

Yes, I was able to locate the model.

Unfortunately, I am not able to pull up the reset option for that model but you can purchase the GPS for around $25 if you need to replace it.

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Customer reply replied 1 month ago
Can u tell me the model number please
Electronics Technician: Josh, Technician replied 1 month ago

X13-12056

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Electronics Technician: Josh, Technician replied 1 month ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 1 month ago
Would like to continue with issue I will be free at 4pm. I'm at work right now
Electronics Technician: Josh, Technician replied 1 month ago

Sure; no problem.

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Josh
Josh, Technician
Category: GPS
Satisfied Customers: 20,662
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