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I think my unit burn up. The last few times that I have used

it, it gets very hot...
I think my unit burn up. The last few times that I have used it, it gets very hot; too hot to touch. And now it is dead.
JA: What's the make/model of your GPS unit? How old is it?
Customer: Its about 6 months old. Its a Garmin DriveLuxe 50
JA: What happened right before this popped up?
Customer: Last night I was trying to update and had it plugged in to my computer and had to leve it until morning. I turned it on this morning and it was updating and when I put it in my truck it stopped with a black screen and hasn't come on since.
JA: What troubleshooting have you tried?
Customer: I don't know anything to do. It will not come on.
JA: Anything else you want the GPS Expert to know before I connect you?
Customer: I just think that it is odd that it gets so hot when it is plugged in. The other day I picked it up for the seat and it was so hot that it burned my hand.
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Answered in 7 minutes by:
9/22/2017
Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13,544
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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It sounds like you have a faulty battery, and with as much as its caused the unit to overheat, it may have burned out the mainboard or possibly the screen. Since the unit isnt over a year old, you are entitled to a free repair.

You can request the free replacement / repair by using the link below

https://my.garmin.com/rma/en-US/repair/repairLanding

If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13,544
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other GPS Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
I think this is a rip off. 39 dollars for a few answers. It won't happen again even if I have to a different brand.

39$ is a fair price for tech support. Go to the geek squad and check the prices they charge.

Now, if you use the link I sent you then you can get the entire device replaced for free.

If you have further questions let me know.

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If you had any issues getting Garmin to honor your warranty, let me know. The batteries for those devices are surprisingly cheap, you can usually get them for 10$.

If you have any further questions or concerns, let me know.

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Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13,544
13,544 Satisfied Customers
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller

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