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The Garmin never prompts me to choose a country and I want…

Customer Question
The Garmin never prompts...

The Garmin never prompts me to choose a country and I want to change the country.

Technician's Assistant: What is the exact model of your Garmin? And can you guesstimate how old it is?

Navigation 2559 LMT, updated a month ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I arrived in Spain yesterday. Every suggested input.

Submitted: 11 months ago.Category: GPS
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Answered in 6 minutes by:
9/15/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: GPS
Satisfied Customers: 22,264
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 11 months ago

Have you tried a factory reset?

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Customer reply replied 11 months ago
How do you do that?
Electronics Technician: Josh, Technician replied 11 months ago
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Customer reply replied 11 months ago
No luck. Grrrr.
Electronics Technician: Josh, Technician replied 11 months ago

During the setup, you should be prompted with the country.

Are you trying to change the maps to Spain?

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Customer reply replied 11 months ago
but we never get the prompt for country.
Electronics Technician: Josh, Technician replied 11 months ago

Did you buy the maps for Spain/Europe?

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Electronics Technician: Josh, Technician replied 11 months ago

Did you load them onto the device?

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Customer reply replied 11 months ago
It came with North America and all of Europe. North America and all of Europe were updated a month ago.
Electronics Technician: Josh, Technician replied 11 months ago

Does the GPS show your location correctly?

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Customer reply replied 11 months ago
only the Four Square results are near Spain, where we are. The others are in Germany.
Electronics Technician: Greg A., Engineer replied 11 months ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,778
Experience: Using & Working with GPS systems for 10+ years
Verified

Hi,

If you still need help with this issue, may I ask if the currently installed maps have been VERIFIED - on the myMaps screen of the device?

To check the myMaps screen, start at the MAIN screen, touch Settings, then Map & Vehicle, scroll and touch myMaps.

When reaching that screen, please let me know EXACTLY what you see on that screen - including ALL icons and text.

NOTE: What we are looking for are the DETAILED maps for the area you are located.

Please take a look at the following video that shows what you should see on the View Map screen and the myMap screen.

Click Here for video --> https://www.youtube.com/watch?v=lw9jszZECT8

Let me know what you find on the myMaps screen.

Thanks, ***** *****

(im)

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