GPS

GPS repair problems? Ask a GPS technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am getting a runaround trying to update. Have given my…

Customer Question
I am getting a...

I am getting a runaround trying to update . Have given my credit card information and was disconnected. Ready to throw this piece of junk in trash

Technician's Assistant: What's the make/model of your GPS unit? How old is it?

Roadmate 9612T-LM

Technician's Assistant: What happened right before this popped up?

I would like to simply update. It will not let me put in street information like number roads in rural area. I have had this piece of junk since Dec. and have only been able to get it to take one address. If had box would return to

Technician's Assistant: What troubleshooting have you tried?

None because I can't get connected anywhere to do it

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

Just connect me to an update. I have it connected to my computer USB

Submitted: 11 months ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 19 minutes by:
9/10/2017
Electronics Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 12,929
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
To update your Magellan GPS, if the computer recognizes that it is connected (sometimes that's what goes wrong):

- on your computer, go to

www.SmartGPSEco.com

- log into your account there or if you don't have an account there yet, create an account then log into it. (if you have an account on

www.magellangps.com

then that account username and password ***** be used for the login here.)

- then, with your Magellan device connected to the computer, using an appropriate USB cable, and having waited for it to be recognized....

- ...follow directions on the screen to update your device. (Look in the UPDATES tab for any map updates not yet applied to your device.)

Does that work for you? if not, at what point does it fail, and with what error or problem?

I will instruct you further as needed.

Ask Your Own GPS Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2,527
2,527 Satisfied Customers
Experience: Using & Working with GPS systems for 10+ years

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,527 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
Trying to update my magellan roadmate. I think 2004. I
i cannot find anywhere on your store site to do so . … read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
Can you update my Magellan Roadmate 9612T-LM currently
Can you update my Magellan Roadmate 9612T-LM currently plugged into this computer? It is several years old and I assume there have been updates on routes and roads. I am in Janesville, WI 53546. Phone… read more
Harry
Harry
2,172 satisfied customers
I have a 9612T-LM with lifetime updates. I have been
I have a 9612T-LM with lifetime updates. I have been unsuccessful in trying to update it. Help please. … read more
Harry
Harry
2,172 satisfied customers
Why can't I access gps maps through the usb port? Roadmate
question was what model of gps answered is Road mate 9612T-LM … read more
Russell H.
Russell H.
Service Tech
12,929 satisfied customers
How do I update my Magellan, 9612t-LM 0920000506053, Asked
I haven't. It apparently needs an update. Tried to locate a place last nite and with no luck. Found it on my phone. One thing I have found is it will not let me put in numbered roads in our rural area … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
How can I locate a rural address? model 265WT, updated May
None. Rhetorical question. My GPS asks for house number, street and city. But I would like to know how to locate a rural address out in a county. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a 7 inch Roadmate and I don't know how to get a
I have a 7 inch Roadmate and I don't know how to get a target location when the street name is ***** ***** or State Highway? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
How can I update my magellan 9212t-lm, puchased dec 2015
puchased dec 2015 model as previously stated roadmate 9212t-lm … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Downloaded latest software update with SmartGPS but it does
Downloaded latest software update with SmartGPS but it does see the device when it is attached the computer. Running windows 10 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have the Magellan road mate 9212T-LM. When I turn the
I have the Magellan road mate 9212T-LM. When I turn the device on I get a picture of a computer connected to the device. What does this mean? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hi there,My husband bought a Roadmate 5255-T with a backup
Hi there, My husband bought a Roadmate 5255-T with a backup camera. He works in many rural areas outside of actual towns. Many times the address given is just an intersection (Range Road and Township)… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,527 satisfied customers
Backup the address book in a Magellan Roadmate 2045T-LM
How can the address book in a Magellan Roadmate 2045T-LM be saved onto an SD card and later uploaded back into the unit?… read more
Bernie
Bernie
GPS Technician
Bachelor's Degree
325 satisfied customers
I cannot enter an address "N9620 XXXXX ROAD, XXXXXXX, WI
I cannot enter an address "N9620 XXXXX ROAD, XXXXXXX, WI 54929" as it says it is invalid and I know for a fact it i a valid address. thank you Dick XXXXX***@******.***… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
I can't enter a rural address on my magellan roadmate.
I can't enter a rural address on my magellan roadmate. example XXXX XXXXX XXXX XXX XXXXXXXX XXXXXXX XXXXXX… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
Does the Magellan Roadmate 3055 have lifetime "map" udates,
Does the Magellan Roadmate 3055 have lifetime "map" udates, as it says only lifetime traffic updates? Also, we have Windows XP 2000, but not Windows 7 (to upgrade), so this may be a problem then?… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
My screen on the gps froze in one frame and wont move anymore.
My screen on the gps froze in one frame and won't move anymore. How do I get it to work again?… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
Yesterday all minor roads have disappeared from my Roadmate.
Yesterday all minor roads have disappeared from my Roadmate. Since the road I live on is gone, I know that this is a new condition. How can I restore these roads? Without them my gps is not worth much… read more
Sijad H.
Sijad H.
Technician
1,396 satisfied customers
My new garmin nuvi 1450lmt is supposed to show and speak street
My new garmin nuvi 1450lmt is supposed to show and speak street names. All roads where I live have names, but in this area all i get is parish road number. In towns I get street names. Is there someth… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x