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My gps is stuck at loading maps, nuvi 255w i have tried all…

Customer Question
My gps is stuck...

My gps is stuck at loading maps

Technician's Assistant: Just to clarify, what's the brand and model of the GPS?

Nuvi 255w i have tried all the resets you can imagine with no joy

Technician's Assistant: What happened right before this popped up?

This unit has been reliable for 2 years and one day it stopped loading

Technician's Assistant: What troubleshooting have you tried?

Pressing rest when the "loading maps" come up... holding my finger on bottom right hand screen while starting device... looked for a reset button (like a pin hole one)

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

That i really hope i can fix my gps? lol

Submitted: 10 months ago.Category: GPS
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Answered in 1 hour by:
9/6/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: GPS
Satisfied Customers: 21,964
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Please hold down the power button for 20 seconds until your GPS restarts.

After the restart, is it still frozen?

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Customer reply replied 10 months ago
Well it turned off and came back on still stuck at loading maps
Electronics Technician: Josh, Technician replied 10 months ago
  1. Start with the device OFF and unplugged from power
  2. Touch and hold the lower right corner of the screen with an index finger or the eraser end of a pencil
  3. Continue touching and holding the lower right hand corner of the screen then power the device ON
  4. Release the power button when the device powers ON
  5. You will see a new message: "Do you really want to erase all user data?"
  6. Remove your finger from the touch screen when this message displays
  7. Touch Yes
    • If text language is not in English, this is the button on the right
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Customer reply replied 10 months ago
Done this aboit 10 times. It just loads to "loading maps" and stays frozen. As I explained before asking a question
Electronics Technician: Josh, Technician replied 10 months ago
Did you make sure it was powered off first?
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Customer reply replied 10 months ago
OK. Yes of course I did. It does not look like you're able to help me. I would like a full refund please and thank you
Electronics Technician: Josh, Technician replied 10 months ago
Sure, please call 1-***-***-****
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