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Trying to map updateUSB is connected but pc is not showing…

Customer Question
Trying to map updateUSB...

Trying to map updateUSB is connected but pc is not showing the upodate screen?

Technician's Assistant: What's the make/model of your GPS unit? How old is it?

It is Magellan RoadMate 6230-LM

Technician's Assistant: What happened right before this popped up?

Nothing happened, i am just trying to update the Maps.

Technician's Assistant: What troubleshooting have you tried?

Tried to find the driver... no luck,

Technician's Assistant: Anything else you want the GPS Expert to know before I connect you?

Pc is communicating but not recognizing the GPS

Submitted: 10 months ago.Category: GPS
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Answered in 14 minutes by:
9/6/2017
Electronics Technician: khanjeevan, Engineer replied 10 months ago
khanjeevan
khanjeevan, Engineer
Category: GPS
Satisfied Customers: 3,660
Experience: Electronics Engineer, 6 Years+ experience in repairing electronics equipments.
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Electronics Technician: khanjeevan, Engineer replied 10 months ago

What is the operating system of your computer?

for example windows/mac

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Customer reply replied 10 months ago
It is Windows 7
Customer reply replied 10 months ago
I will not paying $35, we can resolve it via texting
Electronics Technician: khanjeevan, Engineer replied 10 months ago

Would you like me to remote into your computer and work on the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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