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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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Trying to map updateUSB is connected but pc is not showing

Customer Question

trying to map updateUSB is connected but pc is not showing the upodate screen?
JA: What's the make/model of your GPS unit? How old is it?
Customer: It is Magellan RoadMate 6230-LM
JA: What happened right before this popped up?
Customer: nothing happened, i am just trying to update the Maps.
JA: What troubleshooting have you tried?
Customer: tried to find the driver... no luck,
JA: Anything else you want the GPS Expert to know before I connect you?
Customer: pc is communicating but not recognizing the GPS
Submitted: 1 month ago.
Category: GPS
Expert:  khanjeevan replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Expert:  khanjeevan replied 1 month ago.

What is the operating system of your computer?

for example windows/mac

Customer: replied 1 month ago.
It is Windows 7
Customer: replied 1 month ago.
I will not paying $35, we can resolve it via texting
Expert:  khanjeevan replied 1 month ago.

Would you like me to remote into your computer and work on the issue?