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Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 11250
Experience:  8+ years of professional experience
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I downloaded the PDF even though I don't want it and now I

Customer Question

I downloaded the PDF even though I don't want it and now I can't seem to get into the free updates of Magellan
JA: What's the make/model of your GPS unit? How old is it?
Customer: Magellan Roadmate pin is(###) ###-####-001
JA: What happened right before this popped up?
Customer: it said download PDF convertor
JA: What troubleshooting have you tried?
Customer: I did and then went to Magellan free updates on the web and nothing but download PDF
JA: Anything else you want the GPS expert to know before I connect you?
Customer: it always says in the middle of a highway make a LEGAL U TUTRN. i DO AND THEN i GET LOST...
Submitted: 2 months ago.
Category: GPS
Customer: replied 2 months ago.
No I'll type - if you are working on it - can I leave the PC for 5 minutes?
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

To update your Magellan RoadMate device, proceed as follows:

- on your computer, go to

- log into your account there or if you don't have an account there yet, create an account then log into it. (if you have an account on

then that account username and password ***** be used for the login here.)

- then, connect your Magellan device to the computer, using an appropriate USB cable.

- wait for it to be recognized, then follow directions on the screen to update your device. (Look in the UPDATES tab for any map updates not yet applied to your device.)

That ought to be it.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

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