Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the "condition" of the device right now? That is, does it still function well, have good battery life - when not connected to power, etc.?
2) What type of computer do you have to attempt this update?
3) Do you have a USB cable for connecting the device to the computer AND a HIGH SPEED internet connection?
Please REPLY using the box below and the SEND button.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.